For some reason, our Amazon invoices didn&#39;t account for the July Prime discount. This was a significant prime promotion that we didn&#39;t account for in July until our finance team reconciled AMZ invoices &amp; payments. In other words, they weren&#39;t accounted for when we downloaded them to our internal system (D365).Is anyone familiar with this and how to we can fix it leading up to the next Prime Day?

Prime Day Promotions

For some reason, our Amazon invoices didn&#39;t account for the July Prime discount. This was a significant prime promotion that we didn&#39;t account for in July until our finance team reconciled AMZ invoices &amp; payments. In other words, they weren&#39;t accounted for when we downloaded them to our internal system (D365).Is anyone familiar with this and how to we can fix it leading up to the next Prime Day?

Thanks for surfacing this disconnect <forums-mention id="e689f35c"></forums-mention>- as a first step, I would recommend <a href="https://sellercentral.amazon.com/help/center" target="_blank">creating a support case</a> on the topic with complete details so our team can investigate any abnormalities. For my own understanding, does this post indicate you had offered a Prime Day best deal, or other promotion, but don&#39;t see orders reflecting the discounted price? If you&#39;d like to share the case ID with support on the topic, I&#39;d be happy to take a closer look from my end to see how I can best help! Thanks in advance, Danny

Prime Day Promotions

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Danny_Amazon