3 ASIN Suspend
I wrote at least 5 appeals, still nothing positive. The 17-day period has not expired yet. Can I submit an appeal after this period has expired? If I send many appeals, does the probability of opening an account decrease?
11 replies
Seller_7VbclcPFFRTnc
Did you upload valid invoices for the 3 asins ?
Seller_RyBiR05Djvp7V
Hello @MUKR_Trading,
This is Amelia from Amazon to assist you.
From your post, we understand that you need help with Account Deactivation.
For a more detailed understanding of the issue, we request you to kindly provide us the snapshot/screenshot of deactivation notification and latest performance notification received regarding appeal rejection in your Seller Central about the issue in hand, so that we can guide you better.
Please follow the steps below:
Go to your Seller Central Account --> Performance --> Select Performance Notification
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Regards,
Amelia
Seller_qaE81O7nxXhWV
Hello Mrs Amelia,
I’m not sure I understand exactly what you want to say, but this is the mail I received when my account was closed, and the response to the last appeal I wrote is;
Hello Muhammed Kaya/MUKR Trading,
We received your submission but do not have enough information to address the issues with your listings at this time. We cannot accept this invoice because it does not include the items listed below.
ASIN: B098RHLVKY
Title: CleverMade Tamarack Folding Table - Outdoor Patio Furniture Accessory for Home Entertaining in the Patio, Backyard, and Deck, Cinnamon
ASIN: B07MM2RVM5
Title: Gotham Steel Sandwich Maker, Toaster Panini Press Breakfast Sandwich Maker with Nonstick Surface, Makes 2 Sandwiches in Minutes, with Easy Cut Edges and Indicator Lights, College Dorm Room Essentials
ASIN: B093FT43BP
Title: Cobra Grips PRO V2 Weight Lifting Gloves Heavy Duty Straps Alternative Power Lifting Hooks Best For Deadlifts Adjustable Neoprene Padded Wrist Wraps Support Bodybuilding
To reactivate your account, go to your “Account Health” and click on “Reactivate My Account” to submit necessary information.
https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_pq
You need to send us the following information for the items listed below:
Copies of invoices or receipts from your supplier issued in the last 365 days and before 17/06/2023.
– These documents should reflect your sales volume during the last 365 days.
– Include contact information for your supplier, including name, phone number, address, and website. We will maintain the confidentiality of your supplier contact information.
– You may remove pricing information, but the rest of the document must be visible. For ease of our review, you may highlight or circle the ASINs under review.
You can only send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. The total allowed attachment size is 10MB.
How to I submit the required information
To submit this information, follow the instructions in the banner at the top of your “Account Health” page in Seller Central:
https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_pq
What happens if I do not submit the required information?
If we do not receive the requested information, your account will remain deactivated.
We’re here to help
You can get help submitting your appeal in Seller Central Help:
https://sellercentral-europe.amazon.com/gp/help/200370560
To view your account performance, select “Account Health” on the home screen of the Amazon Seller app on your iOS or Android device, or go to the “Account Health” page in Seller Central:
https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_pq
On iOS:
On Android:
https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl=en_GB
The “Account Health” page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
Sincerely, Seller Performance Team https://www.amazon.co.uk
I wrote the solution-oriented actions that I took as the source of the problem in my appeal, and I can share it to your e-mail address or via the forum. My new seller on Amazon, I opened a company in England on June 1 and I was a little hasty, so I did not know much about the policies. Everything is my fault. I’m a small seller on amazon looking to improve over time. I’m waiting for Amazon to support new sellers.
Seller_RyBiR05Djvp7V
Hello @MUKR_Trading,
This is Amelia from Amazon to assist you.
Based on your last post, we understand that you don’t have invoices to submit in the appeal.
We recommend you to do reach out to Account health support team using “Call me now button” on your Account Health Dashboard to discuss and learn more about appeal rejection support so that team can help you through the next steps.
You will also be able to reach out to Account Health Support team by raising a case using the link here
If you need any further assistance, you can post here so that we can help you.The forums community and I are here to support you.
Regards,
Amelia.