Hello,

I received a email a few weeks back, stating that Amazon wants documents to verify that my company is established in the UK for VAT etc.

This is the most recent email I received after submitting my company certificate and UTR letter:

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Hello,

We reviewed your account and the additional information that you provided. We have concluded that your selling account has failed the business establishment verification process that is associated with your value-added tax (VAT), and your account will remain deactivated.

Amazon Services Europe

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I submitted every document they requested and everything I had for the previous emails.

Certificate of Incorporation

UTR Number

Bank statements

Passport ID of director (UK citizen)

Bank statements of director

Invoice from suppliers

My company is UK based, the director (me) is UK based.

It's really frustrating now and I'm not sure what to do, I keep submitting documents and appealing the decision, but it keeps going in circles.

My company is registered at a virtual office address, the directors address is a UK address too.

I am under the VAT threshold.

Please, if anyone can help I would really appreciate it.

Hi

We are LTD and VAT registered from Day-1 since 2021. Paid all VAT to HMRC but now Amazon demanding to all VAT from 2021 to Amazon as Non UK establishment.

It is quite difficult for us to pay VAT dually while we are small level business. No Supportive response from Amazon and HMRC. We provided all proof of VAT submission to Amazon but nothing. Need advice how to tackle this issue becuase our business in survival.

Thanks

Dear Amazon Seller Community,

We are reaching out in desperation as we have been facing significant issues with our Amazon seller account since January 25th. For the past six months, we have been diligently working to prove our UK establishment status, but to no avail.

Here's a brief timeline of our situation:

January 25: We began the process of proving our UK establishment status.

May 1: Our account was suddenly blocked with the reason: "We have concluded that your selling account has failed the business establishment verification process that is associated with your value-added tax (VAT), and your account will remain deactivated."

Since then, we have submitted numerous appeals and provided extensive documentation to prove our status. Despite our continuous efforts, the result remains the same – our account is still blocked. Today, we received another response confirming that our account remains deactivated.

We are even prepared to accept being recognized as a non-UK establishment, but it seems this will not lift the account block either. We have been selling on Amazon since 2021 and never expected that our business could be destroyed overnight due to this issue.

We are at our wits' end and do not know what more we can do to resolve this situation. Our business is on the brink of collapse, and we urgently need guidance and assistance. Has anyone else faced a similar situation? What steps did you take to resolve it? Any advice or support would be immensely appreciated.

Thank you for your understanding and help.