Product Reviews: Reporting Non-Compliant Reviews
Hello Sellers,
We've noticed some questions about reporting product reviews that violate Amazon's policies. Let's clarify when and how to report non-compliant reviews properly.
When Should You Report a Review?
Reviews should only be reported if they clearly violate Amazon's Community Guidelines. Here are valid reasons for reporting:
✅ Valid Reasons to Report:
- Contains obscene or offensive content
- Includes personally identifiable information
- Promotes other websites or sellers
- Is actually a customer service query
- Contains threats or illegal content
- Is clearly about a different product
- Contains promotional content from competitors
❌ Not Valid Reasons to Report:
- The review is negative but follows guidelines
- You disagree with the customer's opinion
- The customer misused the product
- Pricing complaints
- Delivery-related feedback
- Customer service complaints
How to Report Correctly
Before Reporting
- Read the review carefully
- Check if it truly violates guidelines
- Gather relevant evidence if applicable
- Consider if it's a genuine policy violation
Reporting Process
- Navigate to the review in question
- Click 'Report abuse' link below the review
- Select the appropriate violation category
- Provide clear, factual explanation
- Submit only once per review
After Reporting
- Allow time for investigation
- Don't contact the reviewer
- Don't submit multiple reports for the same review
- Consider appropriate business changes if the feedback is valid
Important Reminders
- Reviews are a crucial part of the customer experience
- Negative reviews, while challenging, can provide valuable feedback
- Multiple incorrect reports may affect your seller account health
- Consider implementing feedback from valid negative reviews
💡 Pro Tip: Instead of focusing solely on removing negative reviews, consider using feedback constructively to improve your product offerings and customer service.
Helpful Resources
Share your experiences below! We're here to help clarify any questions about review reporting.
NR_Amazon
Product Reviews: Reporting Non-Compliant Reviews
Hello Sellers,
We've noticed some questions about reporting product reviews that violate Amazon's policies. Let's clarify when and how to report non-compliant reviews properly.
When Should You Report a Review?
Reviews should only be reported if they clearly violate Amazon's Community Guidelines. Here are valid reasons for reporting:
✅ Valid Reasons to Report:
- Contains obscene or offensive content
- Includes personally identifiable information
- Promotes other websites or sellers
- Is actually a customer service query
- Contains threats or illegal content
- Is clearly about a different product
- Contains promotional content from competitors
❌ Not Valid Reasons to Report:
- The review is negative but follows guidelines
- You disagree with the customer's opinion
- The customer misused the product
- Pricing complaints
- Delivery-related feedback
- Customer service complaints
How to Report Correctly
Before Reporting
- Read the review carefully
- Check if it truly violates guidelines
- Gather relevant evidence if applicable
- Consider if it's a genuine policy violation
Reporting Process
- Navigate to the review in question
- Click 'Report abuse' link below the review
- Select the appropriate violation category
- Provide clear, factual explanation
- Submit only once per review
After Reporting
- Allow time for investigation
- Don't contact the reviewer
- Don't submit multiple reports for the same review
- Consider appropriate business changes if the feedback is valid
Important Reminders
- Reviews are a crucial part of the customer experience
- Negative reviews, while challenging, can provide valuable feedback
- Multiple incorrect reports may affect your seller account health
- Consider implementing feedback from valid negative reviews
💡 Pro Tip: Instead of focusing solely on removing negative reviews, consider using feedback constructively to improve your product offerings and customer service.
Helpful Resources
Share your experiences below! We're here to help clarify any questions about review reporting.
NR_Amazon
26 replies
Seller_IQo80d99W2DzP
We have noticed that no MODS have answered anything for a few weeks, no help provided, some things were very urgent and SS are useless.
I wondered if all MODS had left, so what happened, can MODS look at past Posts please.
Seller_ZVAz3d5lZuGid
@Seller_IQo80d99W2DzP - you're right, and even when multiple mods have been tagged there is often no response from any of them.
Seller_Fg2fqaWOnEtha
I have noticed that. Sadly SS are not getting better, we are on our own.
I just had an offer deactivated as I was selling it at £3.99 and they want me to sell it for 99p. How am I supposed to post it? Even without postage, once I paid for the item and Amazon fees, I would be losing money. But there is no one to turn to.
Seller_2MDS66zdjPMUU
Quite likely absent because it has been glaringly obvious from the response to the "teach your grandmother to suck eggs Conversations" that have been frequently posted by them asking for sellers' views that the tactic of raising conversations have simply been some placebo instead of a cure.
Mods seem to be able to take minor details ASINs for example for individual problems or order numbers but then can only pass these to some unnamed team to disappear into a black hole. It is clear they have no influence at all on resolving strategic problems.
Seller_RAXEWLxQ2dbmN
I'm guessing that a lot of the mods are actually AI bots.
If that is the case, it would be helpful if Amazon labelled them as such so we know what (not) to expect in the way of meaningful responses...
Seller_2MDS66zdjPMUU
I am frequently doing battle with listings that are 20% or slightly more higher than the identical product I list in the Uk and ship from there.
Do these people in Amazon not understand basic economics. After I add on import tax and the frightening cost of tracked and signed post to Europe as well as postage for ALL returns faulted or not (clothing) someone has to pay and I do not have to sell at a loss because Amazon thinks that the price points should be even !
Seller_Fg2fqaWOnEtha
I fear you might be right. In the past some mods seem to react and had a sense of humour but these days, they are more and more like bots. I still don't know with Amazon if everyone is a bot or if staff are trained to behave like bots.
Seller_19xPhE8YgkmxW
Hi ,DigitelTechnologyLtd
I was wondering about this, and have noticed posts by NR_Amazon, Jonathan_Amazon, Dougal_Amazon, Indy_Amazon and Zyan_Amazon in the past few days, but I haven't seen any of the 'regulars' since 1st Jan... ?
Most of those last posted 4 weeks ago or more...
And there are many issues left unaddressed
Of course, as the ones above have failed to select images that show pedestrian crossings, we can't be sure they're human...
All Best
Brian
Seller_RguKGMHvWFmo3
WHAT YOU GET WHEN YOU REPORT ABUSE!! AN AI ROBOT AUTO RESPONSE
Seller_AriZ7KEw33E2r
My client need approx 15 users who can buy my product and leave me a 5-star review to help my product rank in amazon algorithms.
{SPAM removed, moderator edit}
Seller_WkGzXFR8EP6Iq
@NR_Amazon you state "Reporting Process" "Provide clear, factual explanation". However, when clicking "Report" there's no text box to enter any explanation. Please advise how to provide explanations to Amazon?
Seller_OM4BK6pjqIuuR
Final step, realise you just wasted hrs on a sham system where AI bots are not even going to look at your appeal and just send standard cp reply instead
Seller_RAXEWLxQ2dbmN
Possibly the most frustrating aspect of Amazon reviews is the number of 'phantom' reviews that are appearing with increasing frequency..
I like reading reviews but I find that, as aften as not, when you click on the star ratings you get this kind of result, even when there is (supposedly) a high percentage of reviews under that star rating:
Filtered by
3 star
No matching customer reviews
What is the point of allowing people to leave comment-free reviews?
For one thing, it makes it impossible to tell if those reviews were left in error or were, say, about the seller rather than the product.
Better to have no reviews than anonymous content-free review ratings, IMO.
