Cancelled orders
ive just noticed i have 150 cancelled orders in the last day. is someone stitching me up and trying to get me banned.
7 replies
Seller_9gxLEcl5fL4JO
if they are showing in cancelled it doesn’t effect you. It could have been someone using a bot to generate sales but got cancelled because Amazon spotted it or it could have been genuine customer cancellations - depending on your sales volume might not be anything out of the ordinary.
Orders will show in cancelled if customer chose to cancel within 30 minutes of placing the order, whilst it is pending for you. They also get moved into cancelled if the payment method was refused by amazon after customer failed to update their card details - but those are usually stuck in pending for a lot longer before being moved over.
Seller_GyWZrQRjxYXx3
i got a notifiacation the orther day saying i was in breach of conditions. this is obviously why. my account may be suspended
Seller_GyWZrQRjxYXx3
We are contacting you because you appear to have violated the following policies on Amazon.co.uk:
– Misuse of Ratings, Feedback, or Reviews
– Misuse of Sales Rank
– Misuse of Search and Browse
Prohibited behaviors on Amazon.co.uk include, but are not limited to:
– Hiring 3rd parties to try to improve ASIN rank and/or reviews
– Sending packages to addresses where the recipient does not order or expect them
– Soliciting or accepting false or fraudulent orders
– Placing orders for your own products
– Compensating buyers for purchasing your products (including claim codes)
If this continues, you will not be able to sell on Amazon.co.uk. Learn more about this policy in Seller Central Help (https://sellercentral-europe.amazon.com/gp/help/200386250).