Where to find "Your case log"?

I’m trying to get Amazon to explain why my seller account has been deactivated, and I’m finding it impossible to locate where on the interface I find the related messages (as an email I tried to send was bounced back).

I stumbled upon it once, but when I tried to find it again …

Could anyone please advise?

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3 replies

Account Health

Tags:Deactivated

3 replies

Seller_EJIX7rqDNQJi2

7 years ago

In reply to: Seller_EgsPsaDXOyjre’s post

When your account is deactivated/ suspended, then you won’t be able to create cases as usual.

But you can still access your case log on this link:

https://sellercentral.amazon.co.uk/gp/case-dashboard/lobby.html?page=1&size=10&sortFilter=creationDate&sortByAscOrDesc=DESC&tab=your_cases.

I would suggest you to check your performance notifications instead:

https://sellercentral.amazon.co.uk/gp/customer-experience/perf-notifications.html/ref=xx_cxperform_dnav_caselog.

Seller_f5cnodyVjLD4S

7 years ago

In reply to: Seller_EgsPsaDXOyjre’s post

Hi JJ Lothin
https://sellercentral.amazon.co.uk/gp/contact-us/contact-amazon-form.html/ref=xx_forum_foot_contactus?ie=UTF8&urlStr=%2Fgp
Click in box on the right and view case log appears on the left along with categories to open a new case.
Bonne Chance

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