Customer refund - Reason 'General Adjustment'
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Seller_supNjOLODEFec

Customer refund - Reason 'General Adjustment'

Hi
New to the Forum.
Need a bit of educating.
I sell FBA. I have recently had a couple of Customer Refunds. The email from Amazon gives the Reason as ‘General Adjustment’.
1 order for £35 1 order for £18. 2 different customers.
What does this mean? and should the order be returned and added back to my FBA stock.
Can someone explain, thanks.

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Seller_z6B2L9xab6HlP
In reply to: Seller_supNjOLODEFec’s post

This means there has been a refund of some sort. Amazon email you to tell you when any refund has been provided to your customers, even when Amazon fund it themselves. Check in your transaction reports to see whether it’s Amazon funded or not.

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