Does anyone else have this problem? I am unable to create an FBA shipment.

I keep getting the error: "Something has gone wrong. Try refreshing the page. If that does not work, please delete the workflow and create a new one."

I tried refreshing, trying other computers, deleting and re-doing the shipment, but nothing seems to work.

I am trying the new recommended option for shipment that Amazon has launched (sending 10 smaller boxes).

Please someone help!!

Thank you.

Hello,

If an item is FBA does Amazon manage a refund ? If the seller receives a message from the buyer asking, or indicating, a refund should the buyer be re-directed to Amazon or should the seller refund directly from their account ?

I had a look at voice of the customer today and lots of customers are complaining about receiving the wrong colour, they are tubes of silicone sealant that look the same but obviously contain differing colours.

Each colour is sent in with FBA stickers applied at my warehouse, a minimum of one box of each colour is sent to FBA, no mixed boxes are sent.

For whatever reason FBA occasionally oversticker my labels with their own and then end up sending the wrong colour out. These are some examples:

The silicone delivered was cream in colour instead of dark grey.

Silicone is dark blue rather than dark grey. Can supply a photo.

Silicon tube says dark grey on outside as ordered but when tube opened it is white. (I don't sell white!)

Item delivered should be grey but green in colour

There should be no comingling as there is no-one else selling these. Does anyone have any idea of why FBA might do this? And what I could do to stop them? It's no good opening cases.