Unable to contact seller support "Your call has ended. If you need to speak to us again, please request another call."
I am trying to contact amazon for seller support about account health.
It asks me to enter details of my issue, and give a phone number to be called back on.
Whenever I try to submit a request to be called back the page displays "Your call has ended. If you need to speak to us again, please request another call."
I have tried 2 different mobile numbers but they both give the same error message.
4 replies
Julia_Amzn
Hi @Seller_jmwsp7arLMPdt,
Thank you for reaching out.
I will flag this issue to the partner team. If you can take screen shot of the error you see, it will be highly appreciated.
If other sellers are facing the same issue, please comment under this thread.
Kind regards,
Julia.
Julia_Amzn
Hello Sellers,
Whoever is facing issues with the ‘Call me now’ button, please follow the “Call me now" troubleshooting guide:
• Clear cache and cookies.
• Disable any scripts.
• Log out from all Amazon Selling Accounts, and Buying Accounts.
• Close and reopen the browser.
• Try calling from a different browser, i.e. use Google Chrome if Microsoft Edge is not working.
• Try using incognito mode.
• Check for internet connectivity issues.
If all steps of the troubleshooting guide were followed and you are still not able to connect with the Account Health agent, please reach out to us on the Forums, with the error message you have received:
Option 1: "Your call has ended. If you need to speak to us again, please request another call"
Option 2: "Call me now" link not available
Option 3: Error "Sorry, we are unable to process your request"
Thank you in advance,
Julia.
Seller_udgfJbhh5XzPA
I had the same problem using google chrome. I tired another browser and it worked!
Seller_xKzFLN5obdznj
Hi, I have also facing the same issue for two weeks now. I contacted the Seller Support team in the case log and received the same advice. But the problem has not been resolved. Can anyone here help, please?
