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All funds held in Account level reserve
Can you please help me with an issue I have with the account reserve level? All the funds are held as "Account reserve level", I opened Multiple cases and talked to multiple representatives and still nothing but
Cases#: 16615628241, 16613453671, 16613014291
Beside the funds being held under account level reserve, my debit card was removed from "deposit methods" and I am receiving an error every time I try to add it again, that all appeared after accepting a loan from Parafin. So I am not sure if they are all related.
@CR_Amazon @Steve_Amazon @Quincy_Amazon @Micah_Amazon
17 replies
Seller_J46Ruz3VzvWCV
Same reply as on the duplicate thread.
"...my debit card was removed from "deposit methods" and I am receiving an error every time I try to re-add it again"
Read this again - Not even sure how you got a Debit Card into your deposit methods, because those aren't acceptable for the Credit Card section, much less for deposits.
Except if a few instances that I'm aware of (related mostly to your origin country) Amazon doesn't accept Debit Cards in the section. They require a Credit Card.
I don't believe changing the deposit method created the issue. Have you ever even gotten a transfer??
I'd read over this help page - Add, delete, and verify your credit or debit card information - https://sellercentral.amazon.com/help/hub/reference/GUQLF3C3HXXXERLC
Next, Id' go with this page: Why didn't I get paid? - https://sellercentral.amazon.com/help/hub/reference/19301
Then if you need a deposit method: Selling Partner Appstore> and search "Disbursement Solutions" or https://sellercentral.amazon.com/selling-partner-appstore/search?category=f00228ab-f2c8-4e3d-ac20-d4c159e5e482&pageNumber=1&pageSize=48&locale=en-US
The forums is blocking these Seller Central links for some weird reason so I can't do live ones. You'll have to copy/paste.
Seller_ljdZAZ0Ceop2I
Did you fix this issue? We have same situation and we cant link our account back
Nano_Amazon
Hello @Seller_REcWcY6HAIytZ
Thanks for reaching out to Amazon Forums. I can confirm that the case 16615628241 is still open. At this time, I kindly ask for your patience as we work through the resolution process. It's important that we allow the team to complete their thorough investigation and take appropriate actions. Once the case is fully resolved, and if you need further assistance, we will determine if the case can be escalated with our dedicated team for any necessary follow-up. This approach ensures that we address all aspects of your concern comprehensively.
Thank you for your understanding and cooperation.
Regards,
Nano
Seller_a3vrDvyjqUpRz
This happened to me recently too. No reason behind it and haven't had a payout in over two weeks. Do these funds ever get released, or do they remain in the reserve forever?
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