Amazon Buy Shipping Used & SFP SAFE-T Claim Appeal Denied for Carrier Delay
@Amyy_Amazon@Ana_Amazon@Christine_Amazon@Dougal_Amazon@Glenn_Amazon@Indy_Amazon@Jameson_Amazon@Joey_Amazon@Jonathan_Amazon@Josh_Amazon@Kai_Amazon@Manny_Amazon@NR_Amazon@Roberto_Amazon@Sandy_Amazon@TaylorR_Amazon@Thea_Amazon@Topher_Amazon@Xander_Amazon@Yujiro_Amazon@Zyan_Amazon
Hello Amazon Moderator, I am requesting assistance with a denied SAFE-T claim for an SFP order where I have met all policy requirements.
Order ID:205-5860782-7843557 / SAFE-T Claim ID: 72193-33979-7923348
The Issue: The claim and subsequent appeal were denied for "Late Delivery." However, this delay was entirely on the carrier's side.
Evidence of Policy Compliance: The label was purchased through Amazon buy shipping.
On-Time Shipment: The "Ship By" date was [Tue, 3 Mar 2026 GMT]. The carrier's first scan occurred on [Tue, 3 Mar 2026, 21:25 BST], confirming on-time dispatch.
Carrier Delay: Tracking shows the package was delayed at the [EVRI] facility on [Wed, 4 Mar 2026, 08:18 BST]
Per Amazon’s Buy Shipping Protection Policy, sellers are protected against delivery-related issues (including delays and late delivery claims) when shipping on time via Buy Shipping.
Can a community manager please review this case? The automated system is currently disregarding the Buy Shipping protection policy.
Thank you.
Amazon Buy Shipping Used & SFP SAFE-T Claim Appeal Denied for Carrier Delay
@Amyy_Amazon@Ana_Amazon@Christine_Amazon@Dougal_Amazon@Glenn_Amazon@Indy_Amazon@Jameson_Amazon@Joey_Amazon@Jonathan_Amazon@Josh_Amazon@Kai_Amazon@Manny_Amazon@NR_Amazon@Roberto_Amazon@Sandy_Amazon@TaylorR_Amazon@Thea_Amazon@Topher_Amazon@Xander_Amazon@Yujiro_Amazon@Zyan_Amazon
Hello Amazon Moderator, I am requesting assistance with a denied SAFE-T claim for an SFP order where I have met all policy requirements.
Order ID:205-5860782-7843557 / SAFE-T Claim ID: 72193-33979-7923348
The Issue: The claim and subsequent appeal were denied for "Late Delivery." However, this delay was entirely on the carrier's side.
Evidence of Policy Compliance: The label was purchased through Amazon buy shipping.
On-Time Shipment: The "Ship By" date was [Tue, 3 Mar 2026 GMT]. The carrier's first scan occurred on [Tue, 3 Mar 2026, 21:25 BST], confirming on-time dispatch.
Carrier Delay: Tracking shows the package was delayed at the [EVRI] facility on [Wed, 4 Mar 2026, 08:18 BST]
Per Amazon’s Buy Shipping Protection Policy, sellers are protected against delivery-related issues (including delays and late delivery claims) when shipping on time via Buy Shipping.
Can a community manager please review this case? The automated system is currently disregarding the Buy Shipping protection policy.
Thank you.
1 reply
Ken_Amazon
Hi @Seller_Hz6zI7z2oNRyc,
Thank you for reaching out.
Have you created a separate Seller Support case? If you haven't yet, please create one and reference the Buy Shipping protection policy specifically. Include your Order ID, SAFE-T Claim ID, and the tracking evidence showing on-time shipment and carrier-caused delay.
Please do open that new case with the evidence you've outlined here, and the team should be able to take a closer look.
Best Regards,
Ken
