Yodel via Whistl VTR Issue Any Help Appreciated

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Seller_Xee2iVygvQG2F

Yodel via Whistl VTR Issue Any Help Appreciated

Hi,

We are using Yodel via Whistl for VTR through the 'Xpress Mini' service. We have been told by Amazon to put the courier as 'Yodel' then service 'other' then 'Xpress Mini'.

We have been doing this, and adding the Yodel tracking number but every single order is being flagged by VTR.

We have opened a case with Amazon who have said that they cannot advise what to put in the boxes.

Is anyone else using this service? If so, what are you putting in the boxes to adhere with the VTR policy?

We are currently at 0% and trying to comply, but it is difficult when the creators of the policy don't even know how to comply.

Any help greatly appreciated.

Side note: Selling on Amazon for nearly 20 years, has it really come to this?

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Tags:Account Health, Deactivated, Suspended
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Seller_ZVAz3d5lZuGid

There have already been at least 3/4 threads about issues with Yodel shipments - check them out, and they all seem to be from sellers who use a 3rd party (such as Whistl in your case). Others have mentioned Packlink problems too. I too use Yodel for several of my orders, but NOT via a 3rd party, just direct from their site and I have no problems at all - VTR is 100%.

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