Missing orders/ sales

Hi,

Has anyone had the same experience like me?

I noticed two items were sold in one of my manual campaigns. However, this two items can not be found in my order history. Therefore, I didn’t received any money from the sale of this two items.

I don’t have the order number nor order history of them. They can only been found in campaign result below.

Did my manual campaign captured the wrong data? I mean, i actually didn’t sell any of them, It was wrong data.

OR, I actually sold them but the platform didn’t record the sale and I missed some money coming in?

Can anyone advise？

Thanks!!

Angell