Account deactivate due to Patent Infringement (Intellectual Property Violation) Need Help
I am new seller I write POA For Account deactivate due to Patent Infringement (Intellectual Property Violation).
Need Help
Is this plan good for account reaction?
DEAR SELLER PERFORMANCE TEAM,
Thank you for notifying us about the issue. Please support my appeal for the reinstatement of my seller account which was deactivated due to Patent Intellectual property violation.
ROOT COUSE OF ISSUE:
- On (Date) I received patent infringement complaint on ASIN (……) from brand KENMORE
- We list this brand just few days ago before account deactivation.
- We admit that we made mistake by violating Patent IP policies.
- We were new and this is our first experience in online business. All this happen due to lack of knowledge of Amazon Patent Policies and Intellectual Property Policies.
ACTION WE HAVE TAKEN:
- When we come to know that we were violating Amazon policies, we deleted list and dispose all the inventory of following ASIN…………
- We acknowledge that Intellectual property and Patents issues are very serious for Amazon so we take the full responsibility of Amazon customers.
- We also read the Amazon Intellectual Property Policy, Amazon Anti-Counterfeiting Policy (link), Policies And Agreements (link) and Amazon Services Business Solutions Agreement (link).
- We know that Amazon is dedicated to providing customers with the widest selection of goods on Earth and to creating an amazing customer experience. Amazon does not allow listings that violate the intellectual property rights of brands or other rights owners.
1 reply
Ash_AMZ
Hello @AJTech_Shop,
This is Ash from Amazon, and would assist you with your questions above.
From the post above, I understand that you need help on the POA for intellectual proper violations.
Amazon does not allow listings that violate the intellectual property rights of brands or other rights owners.
You can learn more on the Amazon Intellectual Property Policy by clicking here.
The Plan of action attached above, doesn’t include all the required points.
You can use the following guidelines to create your plan of action:
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Be clear and concise. Your plan of action should be factual and direct. Focus on the facts and events that lead to the issue rather than providing an introduction of your product, business, or customer. Remove other questions or references to ongoing support cases from your submission. Avoid using emotive language.
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Provide an explanation for all issues. Some deactivations can be the result of a combination of issues (for example, a High Order Defect Rate can arise from negative feedback and undelivered orders). You must provide a response for each root cause in your plan of action.
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Include supporting evidence for all items. Make sure you submit supporting evidence for all of the products or ASINs that are under review. You can find the list of products at the bottom of your original notification. Make sure to check the timeframe requested for the documents, some require invoices from the last 365 days.
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Highlight areas in your supporting documents. You can make your response more relevant by circling or highlighting the area within your documents that is most important such as ASINs, Supplier details (for example, name and supplier website) or clauses within your Terms and Conditions.
Also you can refer to seller university for any help on the plan of action.
If you have further questions, please keep us posted, the forums community and I, are here to assist you with your concerns.
Regards,
Ash.
