Hi

I registered and was approved for brand registry months ago but i still dont seem to have access to the benefits. for example when i try to create a brand story i get the error message invalid access. can someone help please?

When I try to add new listings I'm getting the error - 5665 need Brand Name approval

I already have brand name approval, approx. 3 years ago and products listed under this.

SS are saying that I need to submit all the info/pics to get approval but my concern is if I do this again will it mess up my existing listings?

Or any ideas how I can get SS to look at the situation rather than them just copying/pasting the info to send?

I have a couple of thousand ASINs, and am adding additional ones most months. I have a Brand Story set up on A+ but I can't search on and add individual ASINs to it as this option isnt offered. So I have to bulk upload. I just need to know whether the upload overwrites all the existing ASINs and so needs to be the complete set of all ASINs, or whether I can just include the new items on my spreadsheet and it will add them to the list? Many thanks.