I have been selling on Amazon Handmade Since about 2016. Most of my listings have been active since then but 1 week ago all listings were made inactive.

I click the button to fix listing issue and it takes me to a section saying

"Request selling approval for policy compliance

Reason: Product requires approval to sell."

I then click Request Approval and it says

"We are not accepting applications to sell:

Other category in New, Used, Refurbished, Collectible condition(s)"

What is going on with this? So confused.

Hey everyone,

I’m in a bit of a frustrating situation and hoping someone here can offer some insight or advice.

I’m selling my own supplement gummies (currently Sea Moss gummies) on Amazon. Here’s a summary of what I’ve been through so far:

Account and Product Listing: I created my seller account and listed my product without any issues.

Brand Name Approval: I was asked to get approval to use my brand name, which I got without a problem.

HACCP Compliance: Then, I was asked for HACCP documents, which I submitted and got approved as well.

At this point, I thought everything was good to go, but here’s where the trouble started:

Shipping Issues: My product is live on Amazon, but it says it will take 3 months to deliver. Naturally, no one is going to buy it with such a long delivery time. When I try to edit the shipping details, I’m told I need approval.

Request Permission: Every time I try to make changes or manage my product from the backend, I get a message saying I need to request permission. I click on "Request Permission," and it says that "we are not accepting brands for these products."

No Clear Reason: I’ve already provided all the required compliance documents, so I’m confused as to why Amazon is asking for approval at this stage. It feels like I’m being blocked from making any progress, even though I’ve done everything they’ve asked.

I’ve contacted Amazon support multiple times, but every representative gives me a different answer, and there seems to be a lot of conflicting information. It’s making this whole process even more frustrating.

My Questions:

Has anyone else been in this situation before with their supplements or other products?

What steps did you take to resolve this issue, especially when you’ve already submitted all the necessary documentation?

Is there a way to contact a specific department that handles these kinds of issues, or do I just have to keep dealing with generic support?

I’m currently on the Individual Seller plan because I didn’t want to commit to paying fees until I could actually list and sell my product, but once I can list it properly, I’m happy to switch to a Professional account. Do you think this could be part of the problem?

I’d really appreciate any help or advice. It seems like Amazon keeps blocking me from making basic changes, and I’m starting to feel like I’m hitting a wall.

Thanks in advance for any suggestions!

We have received a notification that our Lion's Mane Mushroom Grow Kits are a novel food and our listings will not only be deleted but our account suspended for this violation. This is because - Amazon incorrectly informs me - they contain dehydrated mycelium.

Lion's Mane Grow Kits comprise of a substrate (in our case wood) that living mycelium has colonised. It's the root structure of a mushroom in the way that seeds form the base of a tree. There's no suggestion that it should be - or has been dehydrated, or that it should be eaten (it would be like eating soil). There's no suggestion in any way that our product is a novel food. It's simply a kit that - when is sprayed - will cultivate/grow mushrooms.

Our products are advertised on TV in the UK and thus have to go through extremely stringent vetting procedures. There's nothing illegal or illicit about the products or what we are selling.

There are thousands of identical products on Amazon. I've submitted explanations and yet they have been ignored.

I've been informed that our entire amazon account will be deactivated/suspended because of this.