Amazon deactivated account because observed policy violations. They have taken this measure because observed that me or someone acting on your behalf has requested changes to add a brand name that we do not own or have access to for a product they have deemed to be a generic product..

We are selling on Amazon USA 2 years, after we expand bussines we decided to try to sell on Amazon AU. Registered global selling account, hardly but pass SIV ( support just ignored all the legal docs and didn’t let us update it for about 2 weeks: was so happy to finally get it approved ) but in 7 hours got account deactivated.

Since then nightmare started:

We revived about 15 rejections and same response:

We received your submission but do not have enough information to reactivate your account at this time. To reactivate your account, please send the following-- How your account has not violated the Seller Code of Conduct policies.-- Evidence that shows your account complies with the Seller Code of Conduct policies.

We called to customer support to clarify what was exactly the reason and got 4 different resolutions.

One of the first is the the reason that we have created multiple cases ( we did a knowledge it and explained each case and it was made because of lack of resolutions).

One more was : provide brand register docs and no other way, only trademark : Amazon is forcing us to register a trademark but that is must be BO decision , not all bussines starts with trade mark registration plus that prices that takes 6-9 months.

One of the last was : that only way to get account reinstated is that to show to Amazon it’s was made by error.

The next after : no Amazon didn’t deactivated by error but deactivated because we requested changes.

First of all, request changes - what is the way to request changes ? We did create Asin as already existed on Amazon USA , that been approved to sold globally. BIL didn’t synchronized out asins and we had to create them manually, according Amazon listing policy creation, got error ,asked for exemption , then catalogue authorization and that is it.

Our brand was never enrolled and we we were selling unregistered trading mark, at the same time items can’t be deemed as generic as it has label on it. In this case Amazon contradicts saying that generic is not labeled goods , but they deemed our goods as generic( if they did)..

We did apply about 15 appeals with different information after each time we got new request.

Anyone faced that problem? And if there is any chance to solve it as we feel everything we did doesn’t make sense.

Hi,

Has anyone faced this issue?

We are the brand owners and have brand registry however we are unable to update the any of the information, despite having full rights to update the product detail page.

Amazon tell us that the ASIN has already been claimed by another representative of the brand and they recommend us to reach out to the winning brand owner for consideration.

We are the only seller of this product. Did anyone else manage to successfully resolve this issue? Seller Support is not willing to help me at all.

as a handmade seller I am constantly making small improvements , or design changes , to my products ... but recently I'm finding that changes I make to my listings are not being implimented .

I contact seller support who tell me to wait 72 hours ... so I contact the managing director , who refers me to the Executive Escalation Department , who refer me to the Handmade support team , who tell me that th only way I can successfully make changes to my listings is by using speadsheets ...

"To perform partial updates, please see the following steps:

Go to Menu > Catalogue > Add products via upload

Go to Update product details and click ‘Get Product Template’

In the Select the types of products that you want to sell section, please select the category that best applies for the items you want to edit. For the examples you shared, you can add GUILD_JEWELRY.

Only select UK marketplace.

Click Generate spreadsheet.

Open the file in your desktop and start editing.

Make sure to add the exact SKUs you want to edit.

In the Record action column, please select Partial update.

If you select Partial update, you can only add the attributes you want to change. All the others will remain the same.

If you add Full update, then you are required to add all the required fields, or then the products will lose the information f you didn’t added the attribute.

Save the file.

Click here to upload the file."

I have expressed to them several times that I have never used spreadsheets before in my life , and have no idea how to edit them ... but they maintain that this is the only solution to the problem .

aparently it's just not possible for amazon to fix whatever bug or issue is preventing my changes from being implimented in my listings so that the normal "edit listing" tool actually works the way it is soposed to .