Hi!

We are owner of a brand enrolled into Brand registry.

While changing attributes of one of our ASINs I faced a problem that changes are not transmitted to product detail page.

After contacting Seller Support I received a response, that rights for this asin belong to another brand representative.

I had not granted anyone with administration rights, and after an investigation it turned out that rights for this asin belong to our own merchant account with token BUT(!) for Japanese marketplace (!!??). But, we don`t have a single listing, a single offer in Japan, and never had one. All variation family that this ASIN belongs to, had been uploaded with single feed file to Germany marketplace. Seller Support team doesn`t dive into case and has no bring it to solution for more than a month...

How can I fix rights delegation, to make this ASIN administrated (and some other from variation family, that are not yet) from original German seller account?

I`m told by SPS* to make changes from Japanese account, but once again, there is no any product listed, I can`t make changes or delete that ASIN.

*Moderator Edit: Inappropriate content - Jona

Hello,

I have to increase my pricing , because I am making some losses. I tried to increase by 50 cents, I automatically loose the buy box. I am a brand owner and the only one selling this product on Germany Market. I really cannot understand how Amazon does not give us any support. case ID 10095941402

thank you

Subject: Urgent Help Needed: False Brand Ownership Claim on Jifeng (ASIN: B01DXVM87K)

Hi Everyone,

I’m facing a critical issue with my listing for Jifeng (ASIN: B01DXVM87K). Another seller has falsely claimed to be the brand owner, and as a result, Amazon has removed my listing.

I purchase directly from the real brand owner of Jifeng products, and I’ve provided Amazon with the following proof:

An official, stamped invoice from the authorized brand owner.

Brand Registry documents proving the real owner’s identity.

Trademark database links confirming the rightful brand owner.

Despite submitting this clear and verifiable evidence multiple times, Amazon has rejected my appeals, stating that my documents do not match their records. I strongly suspect that the false claimant has manipulated Amazon’s Brand Registry to their advantage.

Now, my inventory is at risk of being destroyed, and I am unsure how to proceed.