@Spencer_Amazon@Cooper_Amazon@Sarah_Amzn@Simon_Amazon@Roberto_Amazon@Ezra_Amazon

Case ID : 11654640052

So, I sold a valuable Lego Set on Amazon in Mid August through FBA, which the seller returned to Amazon 4 days later. It left Amazon as Brand New and was returned as Used - Poor (unsellable). A return request was made to return the item to me, which Amazon cancelled nearly a month later and I had to raise a new Return Request. The item I finally received back yesterday was missing all the mini-figures, the sticker sheet and, out of the 24 bags that were originally in the set, only 16 were returned and most of those have been opened, anything of any value removed and then heat sealed back up. In all, about £500.00 worth of parts have been removed.

Obviously, I have raised a complaint with Amazon but, get this, since the item was sold, Amazon have decided they no longer sell the set and removed it from their website on 16/09/25 - about a month after the item was purchased and returned to them and whilst awaiting return of the item under the original return request. So now I am being told that, because the item is not allowed to be sold on their site, they are unable to process reimbursements as it is a prohibited item!

I'm not sure why they suddenly decided the set couldn't be sold on their site but apparetly it was due to safety and/or non-compliance issues - it's a Lego set so I'm sure it shouldn't have any issues anyway - but that's beside the point as this was decided nearly a month after the item was sold on their site!

This basically means the buyer can continue to rip of vendors on Amazon and Amazon can't be bothered to even look into this or even look to see whether the buyer has repeatedly ordered expensive Lego sets and then returned then a few days later as "damaged".

I'd appreciate anyone else who have had similar issues to this letting me know if anything was ever resolved.