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    Seller_PddjyPOWAIQ8d

    Sudden Buy Box lost / Featured Offer ineligible

    Hi @Kai_Amazon @Spencer_Amazon

    We are experiencing an issue where our account has suddenly lost all Buy Boxes/Featured Offer eligibility without any apparent reason. Our account health metrics are completely normal, and we have not received any performance notifications from Amazon to indicate a problem.

    For example:

    •⁠ ⁠ASIN: B00WZQTCS8

    Even when our offer is the lowest price with fast delivery, or in some cases the only competitive offer, the listings still show “No Featured Offer.”

    I have attached a screenshot of ASIN B00WZQTCS8 as an example, which clearly demonstrates this.

    Based on recent discussions in the forums, it seems this issue is impacting a number of sellers, not just us. We’d greatly appreciate any insight from other sellers or clarification from Amazon on whether this is a technical error or an intentional change in Featured Offer eligibility.

    Thank you.

    83 views
    10 replies
    Create and Manage Listings
    Tags:Buy Box, Listings
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    Seller_PddjyPOWAIQ8d

    Sudden Buy Box lost / Featured Offer ineligible

    Hi @Kai_Amazon @Spencer_Amazon

    We are experiencing an issue where our account has suddenly lost all Buy Boxes/Featured Offer eligibility without any apparent reason. Our account health metrics are completely normal, and we have not received any performance notifications from Amazon to indicate a problem.

    For example:

    •⁠ ⁠ASIN: B00WZQTCS8

    Even when our offer is the lowest price with fast delivery, or in some cases the only competitive offer, the listings still show “No Featured Offer.”

    I have attached a screenshot of ASIN B00WZQTCS8 as an example, which clearly demonstrates this.

    Based on recent discussions in the forums, it seems this issue is impacting a number of sellers, not just us. We’d greatly appreciate any insight from other sellers or clarification from Amazon on whether this is a technical error or an intentional change in Featured Offer eligibility.

    Thank you.

    Create and Manage Listings
    Tags:Buy Box, Listings
    00
    83 views
    10 replies
    Reply
    10 replies
    user profile
    Kai_Amazon
    In reply to: Seller_PddjyPOWAIQ8d’s post

    Hi @Seller_PddjyPOWAIQ8d, Thank you for sharing your case ID. According to Seller Support, this is related to your account's Order Defect Rate (ODR) which currently exceeds the required threshold of 1%.

    Please refer help pages:

    Note: We aren’t able to disclose all factors that go into Featured Offer eligibility. Meeting these targets doesn’t necessarily guarantee eligibility.

    Best,

    Kai

    00
    user profile
    Seller_PddjyPOWAIQ8d
    In reply to: Kai_Amazon’s post

    @Kai_Amazon

    Hi now our rate is 0% so please allow us buy box thank you

    00
    user profile
    Kai_Amazon
    In reply to: Seller_PddjyPOWAIQ8d’s post

    Hi @Seller_PddjyPOWAIQ8d, Thanks for reaching out about your Featured Offer Eligibility concerns. I've initiated an internal review of your eligibility. As these investigations are confidential, I can't provide specific results. I'll notify you when the review is complete. Thank you for your understanding.

    Best,

    Kai

    00
    user profile
    Kai_Amazon
    In reply to: Seller_PddjyPOWAIQ8d’s post

    Hi @Seller_PddjyPOWAIQ8d,

    I'm following up to inform you that your Featured Offer Eligibility review is now complete. While I can't provide specific updates, you can view any changes to your offers on the Manage Inventory page in Seller Central.

    Best,

    Kai

    00
    user profile
    Seller_I1rsU81TT5Z8k
    In reply to: Kai_Amazon’s post

    Dear @Kai_Amazon

    I hope you are well.

    PLEASE HELP ME. MY BUSINESS AND MENTAL HEALTH ARE SUFFERING!!!!!!!!

    I am writing to request urgent assistance regarding a serious issue that you also helped this seller with. It has affected my Amazon Seller account since 18 November 2025.

    From this date, my account unexpectedly lost Featured Offer/Buy Box eligibility across all of my listings (400+), despite many of my offers being priced competitively—often below the current Featured Offer. As a result, my sales have dropped significantly and my account performance has been heavily impacted.

    I have contacted Seller Support multiple times (LATEST CASE ID: 11737576252), but unfortunately the responses I have received have been generic, citing standard Buy Box eligibility criteria instead of addressing the underlying issue. They also only investigate one or two ASINS but this is occurring on all 400+ of my listings.

    After conducting further research and speaking with other sellers, it appears that this situation may be linked to a bug/glitch on the system. THEREFORE, I AM URGENTLY REQUESTING AN INTERNAL BUY BOX SPECIALIST REVIEW MY CASE.

    I appreciate your time and support, and I am grateful for any assistance you can provide to help resolve this issue. Please let me know if further information is needed.

    Thank you for your attention.

    Kind regards,

    Dion Clarke

    00
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    user profile
    Seller_PddjyPOWAIQ8d

    Sudden Buy Box lost / Featured Offer ineligible

    Hi @Kai_Amazon @Spencer_Amazon

    We are experiencing an issue where our account has suddenly lost all Buy Boxes/Featured Offer eligibility without any apparent reason. Our account health metrics are completely normal, and we have not received any performance notifications from Amazon to indicate a problem.

    For example:

    •⁠ ⁠ASIN: B00WZQTCS8

    Even when our offer is the lowest price with fast delivery, or in some cases the only competitive offer, the listings still show “No Featured Offer.”

    I have attached a screenshot of ASIN B00WZQTCS8 as an example, which clearly demonstrates this.

    Based on recent discussions in the forums, it seems this issue is impacting a number of sellers, not just us. We’d greatly appreciate any insight from other sellers or clarification from Amazon on whether this is a technical error or an intentional change in Featured Offer eligibility.

    Thank you.

    83 views
    10 replies
    Create and Manage Listings
    Tags:Buy Box, Listings
    00
    Reply
    user profile
    Seller_PddjyPOWAIQ8d

    Sudden Buy Box lost / Featured Offer ineligible

    Hi @Kai_Amazon @Spencer_Amazon

    We are experiencing an issue where our account has suddenly lost all Buy Boxes/Featured Offer eligibility without any apparent reason. Our account health metrics are completely normal, and we have not received any performance notifications from Amazon to indicate a problem.

    For example:

    •⁠ ⁠ASIN: B00WZQTCS8

    Even when our offer is the lowest price with fast delivery, or in some cases the only competitive offer, the listings still show “No Featured Offer.”

    I have attached a screenshot of ASIN B00WZQTCS8 as an example, which clearly demonstrates this.

    Based on recent discussions in the forums, it seems this issue is impacting a number of sellers, not just us. We’d greatly appreciate any insight from other sellers or clarification from Amazon on whether this is a technical error or an intentional change in Featured Offer eligibility.

    Thank you.

    Create and Manage Listings
    Tags:Buy Box, Listings
    00
    83 views
    10 replies
    Reply
    user profile

    Sudden Buy Box lost / Featured Offer ineligible

    by Seller_PddjyPOWAIQ8d

    Hi @Kai_Amazon @Spencer_Amazon

    We are experiencing an issue where our account has suddenly lost all Buy Boxes/Featured Offer eligibility without any apparent reason. Our account health metrics are completely normal, and we have not received any performance notifications from Amazon to indicate a problem.

    For example:

    •⁠ ⁠ASIN: B00WZQTCS8

    Even when our offer is the lowest price with fast delivery, or in some cases the only competitive offer, the listings still show “No Featured Offer.”

    I have attached a screenshot of ASIN B00WZQTCS8 as an example, which clearly demonstrates this.

    Based on recent discussions in the forums, it seems this issue is impacting a number of sellers, not just us. We’d greatly appreciate any insight from other sellers or clarification from Amazon on whether this is a technical error or an intentional change in Featured Offer eligibility.

    Thank you.

    Create and Manage Listings
    Tags:Buy Box, Listings
    00
    83 views
    10 replies
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    user profile
    Kai_Amazon
    In reply to: Seller_PddjyPOWAIQ8d’s post

    Hi @Seller_PddjyPOWAIQ8d, Thank you for sharing your case ID. According to Seller Support, this is related to your account's Order Defect Rate (ODR) which currently exceeds the required threshold of 1%.

    Please refer help pages:

    Note: We aren’t able to disclose all factors that go into Featured Offer eligibility. Meeting these targets doesn’t necessarily guarantee eligibility.

    Best,

    Kai

    00
    user profile
    Seller_PddjyPOWAIQ8d
    In reply to: Kai_Amazon’s post

    @Kai_Amazon

    Hi now our rate is 0% so please allow us buy box thank you

    00
    user profile
    Kai_Amazon
    In reply to: Seller_PddjyPOWAIQ8d’s post

    Hi @Seller_PddjyPOWAIQ8d, Thanks for reaching out about your Featured Offer Eligibility concerns. I've initiated an internal review of your eligibility. As these investigations are confidential, I can't provide specific results. I'll notify you when the review is complete. Thank you for your understanding.

    Best,

    Kai

    00
    user profile
    Kai_Amazon
    In reply to: Seller_PddjyPOWAIQ8d’s post

    Hi @Seller_PddjyPOWAIQ8d,

    I'm following up to inform you that your Featured Offer Eligibility review is now complete. While I can't provide specific updates, you can view any changes to your offers on the Manage Inventory page in Seller Central.

    Best,

    Kai

    00
    user profile
    Seller_I1rsU81TT5Z8k
    In reply to: Kai_Amazon’s post

    Dear @Kai_Amazon

    I hope you are well.

    PLEASE HELP ME. MY BUSINESS AND MENTAL HEALTH ARE SUFFERING!!!!!!!!

    I am writing to request urgent assistance regarding a serious issue that you also helped this seller with. It has affected my Amazon Seller account since 18 November 2025.

    From this date, my account unexpectedly lost Featured Offer/Buy Box eligibility across all of my listings (400+), despite many of my offers being priced competitively—often below the current Featured Offer. As a result, my sales have dropped significantly and my account performance has been heavily impacted.

    I have contacted Seller Support multiple times (LATEST CASE ID: 11737576252), but unfortunately the responses I have received have been generic, citing standard Buy Box eligibility criteria instead of addressing the underlying issue. They also only investigate one or two ASINS but this is occurring on all 400+ of my listings.

    After conducting further research and speaking with other sellers, it appears that this situation may be linked to a bug/glitch on the system. THEREFORE, I AM URGENTLY REQUESTING AN INTERNAL BUY BOX SPECIALIST REVIEW MY CASE.

    I appreciate your time and support, and I am grateful for any assistance you can provide to help resolve this issue. Please let me know if further information is needed.

    Thank you for your attention.

    Kind regards,

    Dion Clarke

    00
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    user profile
    Kai_Amazon
    In reply to: Seller_PddjyPOWAIQ8d’s post

    Hi @Seller_PddjyPOWAIQ8d, Thanks for reaching out about your Featured Offer Eligibility concerns. Have you contact to Seller Support? If so, please share your case ID. We will investigate your case.

    Help page:

    Best,

    Kai

    00
    user profile
    Kai_Amazon
    In reply to: Seller_PddjyPOWAIQ8d’s post

    Hi @Seller_PddjyPOWAIQ8d, Thanks for reaching out about your Featured Offer Eligibility concerns. Have you contact to Seller Support? If so, please share your case ID. We will investigate your case.

    Help page:

    Best,

    Kai

    00
    Reply
    user profile
    Kai_Amazon
    In reply to: Seller_PddjyPOWAIQ8d’s post

    Hi @Seller_PddjyPOWAIQ8d, Thank you for sharing your case ID. According to Seller Support, this is related to your account's Order Defect Rate (ODR) which currently exceeds the required threshold of 1%.

    Please refer help pages:

    Note: We aren’t able to disclose all factors that go into Featured Offer eligibility. Meeting these targets doesn’t necessarily guarantee eligibility.

    Best,

    Kai

    00
    user profile
    Kai_Amazon
    In reply to: Seller_PddjyPOWAIQ8d’s post

    Hi @Seller_PddjyPOWAIQ8d, Thank you for sharing your case ID. According to Seller Support, this is related to your account's Order Defect Rate (ODR) which currently exceeds the required threshold of 1%.

    Please refer help pages:

    Note: We aren’t able to disclose all factors that go into Featured Offer eligibility. Meeting these targets doesn’t necessarily guarantee eligibility.

    Best,

    Kai

    00
    Reply
    user profile
    Seller_PddjyPOWAIQ8d
    In reply to: Kai_Amazon’s post

    @Kai_Amazon

    Hi now our rate is 0% so please allow us buy box thank you

    00
    user profile
    Seller_PddjyPOWAIQ8d
    In reply to: Kai_Amazon’s post

    @Kai_Amazon

    Hi now our rate is 0% so please allow us buy box thank you

    00
    Reply
    user profile
    Kai_Amazon
    In reply to: Seller_PddjyPOWAIQ8d’s post

    Hi @Seller_PddjyPOWAIQ8d, Thanks for reaching out about your Featured Offer Eligibility concerns. I've initiated an internal review of your eligibility. As these investigations are confidential, I can't provide specific results. I'll notify you when the review is complete. Thank you for your understanding.

    Best,

    Kai

    00
    user profile
    Kai_Amazon
    In reply to: Seller_PddjyPOWAIQ8d’s post

    Hi @Seller_PddjyPOWAIQ8d, Thanks for reaching out about your Featured Offer Eligibility concerns. I've initiated an internal review of your eligibility. As these investigations are confidential, I can't provide specific results. I'll notify you when the review is complete. Thank you for your understanding.

    Best,

    Kai

    00
    Reply
    user profile
    Kai_Amazon
    In reply to: Seller_PddjyPOWAIQ8d’s post

    Hi @Seller_PddjyPOWAIQ8d,

    I'm following up to inform you that your Featured Offer Eligibility review is now complete. While I can't provide specific updates, you can view any changes to your offers on the Manage Inventory page in Seller Central.

    Best,

    Kai

    00
    user profile
    Kai_Amazon
    In reply to: Seller_PddjyPOWAIQ8d’s post

    Hi @Seller_PddjyPOWAIQ8d,

    I'm following up to inform you that your Featured Offer Eligibility review is now complete. While I can't provide specific updates, you can view any changes to your offers on the Manage Inventory page in Seller Central.

    Best,

    Kai

    00
    Reply
    user profile
    Seller_I1rsU81TT5Z8k
    In reply to: Kai_Amazon’s post

    Dear @Kai_Amazon

    I hope you are well.

    PLEASE HELP ME. MY BUSINESS AND MENTAL HEALTH ARE SUFFERING!!!!!!!!

    I am writing to request urgent assistance regarding a serious issue that you also helped this seller with. It has affected my Amazon Seller account since 18 November 2025.

    From this date, my account unexpectedly lost Featured Offer/Buy Box eligibility across all of my listings (400+), despite many of my offers being priced competitively—often below the current Featured Offer. As a result, my sales have dropped significantly and my account performance has been heavily impacted.

    I have contacted Seller Support multiple times (LATEST CASE ID: 11737576252), but unfortunately the responses I have received have been generic, citing standard Buy Box eligibility criteria instead of addressing the underlying issue. They also only investigate one or two ASINS but this is occurring on all 400+ of my listings.

    After conducting further research and speaking with other sellers, it appears that this situation may be linked to a bug/glitch on the system. THEREFORE, I AM URGENTLY REQUESTING AN INTERNAL BUY BOX SPECIALIST REVIEW MY CASE.

    I appreciate your time and support, and I am grateful for any assistance you can provide to help resolve this issue. Please let me know if further information is needed.

    Thank you for your attention.

    Kind regards,

    Dion Clarke

    00
    user profile
    Seller_I1rsU81TT5Z8k
    In reply to: Kai_Amazon’s post

    Dear @Kai_Amazon

    I hope you are well.

    PLEASE HELP ME. MY BUSINESS AND MENTAL HEALTH ARE SUFFERING!!!!!!!!

    I am writing to request urgent assistance regarding a serious issue that you also helped this seller with. It has affected my Amazon Seller account since 18 November 2025.

    From this date, my account unexpectedly lost Featured Offer/Buy Box eligibility across all of my listings (400+), despite many of my offers being priced competitively—often below the current Featured Offer. As a result, my sales have dropped significantly and my account performance has been heavily impacted.

    I have contacted Seller Support multiple times (LATEST CASE ID: 11737576252), but unfortunately the responses I have received have been generic, citing standard Buy Box eligibility criteria instead of addressing the underlying issue. They also only investigate one or two ASINS but this is occurring on all 400+ of my listings.

    After conducting further research and speaking with other sellers, it appears that this situation may be linked to a bug/glitch on the system. THEREFORE, I AM URGENTLY REQUESTING AN INTERNAL BUY BOX SPECIALIST REVIEW MY CASE.

    I appreciate your time and support, and I am grateful for any assistance you can provide to help resolve this issue. Please let me know if further information is needed.

    Thank you for your attention.

    Kind regards,

    Dion Clarke

    00
    Reply
    user profile
    Emma_Amazon
    In reply to: Seller_I1rsU81TT5Z8k’s post

    Hello @Seller_I1rsU81TT5Z8k,

    I responded to your own thread about this issue: LOST BUY BOX (FEATURED OFFER) ACROSS WHOLE STORE SINCE 18TH NOVEMBER.

    Please refer to you own Thread for any updates.

    Best,

    Emma

    00
    user profile
    Emma_Amazon
    In reply to: Seller_I1rsU81TT5Z8k’s post

    Hello @Seller_I1rsU81TT5Z8k,

    I responded to your own thread about this issue: LOST BUY BOX (FEATURED OFFER) ACROSS WHOLE STORE SINCE 18TH NOVEMBER.

    Please refer to you own Thread for any updates.

    Best,

    Emma

    00
    Reply
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