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Seller_PddjyPOWAIQ8d

Sudden Buy Box lost / Featured Offer ineligible

Hi @Kai_Amazon @Spencer_Amazon

We are experiencing an issue where our account has suddenly lost all Buy Boxes/Featured Offer eligibility without any apparent reason. Our account health metrics are completely normal, and we have not received any performance notifications from Amazon to indicate a problem.

For example:

•⁠ ⁠ASIN: B00WZQTCS8

Even when our offer is the lowest price with fast delivery, or in some cases the only competitive offer, the listings still show “No Featured Offer.”

I have attached a screenshot of ASIN B00WZQTCS8 as an example, which clearly demonstrates this.

Based on recent discussions in the forums, it seems this issue is impacting a number of sellers, not just us. We’d greatly appreciate any insight from other sellers or clarification from Amazon on whether this is a technical error or an intentional change in Featured Offer eligibility.

Thank you.

43 views
8 replies
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Tags:Buy Box, Listings
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Seller_PddjyPOWAIQ8d

Sudden Buy Box lost / Featured Offer ineligible

Hi @Kai_Amazon @Spencer_Amazon

We are experiencing an issue where our account has suddenly lost all Buy Boxes/Featured Offer eligibility without any apparent reason. Our account health metrics are completely normal, and we have not received any performance notifications from Amazon to indicate a problem.

For example:

•⁠ ⁠ASIN: B00WZQTCS8

Even when our offer is the lowest price with fast delivery, or in some cases the only competitive offer, the listings still show “No Featured Offer.”

I have attached a screenshot of ASIN B00WZQTCS8 as an example, which clearly demonstrates this.

Based on recent discussions in the forums, it seems this issue is impacting a number of sellers, not just us. We’d greatly appreciate any insight from other sellers or clarification from Amazon on whether this is a technical error or an intentional change in Featured Offer eligibility.

Thank you.

Create and Manage Listings
Tags:Buy Box, Listings
00
43 views
8 replies
Reply
8 replies
user profile
Kai_Amazon
In reply to: Seller_PddjyPOWAIQ8d’s post

Hi @Seller_PddjyPOWAIQ8d, Thank you for sharing your case ID. According to Seller Support, this is related to your account's Order Defect Rate (ODR) which currently exceeds the required threshold of 1%.

Please refer help pages:

Note: We aren’t able to disclose all factors that go into Featured Offer eligibility. Meeting these targets doesn’t necessarily guarantee eligibility.

Best,

Kai

00
user profile
Seller_PddjyPOWAIQ8d
In reply to: Kai_Amazon’s post

@Kai_Amazon

Hi now our rate is 0% so please allow us buy box thank you

00
user profile
Kai_Amazon
In reply to: Seller_PddjyPOWAIQ8d’s post

Hi @Seller_PddjyPOWAIQ8d, Thanks for reaching out about your Featured Offer Eligibility concerns. I've initiated an internal review of your eligibility. As these investigations are confidential, I can't provide specific results. I'll notify you when the review is complete. Thank you for your understanding.

Best,

Kai

00
user profile
Kai_Amazon
In reply to: Seller_PddjyPOWAIQ8d’s post

Hi @Seller_PddjyPOWAIQ8d,

I'm following up to inform you that your Featured Offer Eligibility review is now complete. While I can't provide specific updates, you can view any changes to your offers on the Manage Inventory page in Seller Central.

Best,

Kai

00
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user profile
Seller_PddjyPOWAIQ8d

Sudden Buy Box lost / Featured Offer ineligible

Hi @Kai_Amazon @Spencer_Amazon

We are experiencing an issue where our account has suddenly lost all Buy Boxes/Featured Offer eligibility without any apparent reason. Our account health metrics are completely normal, and we have not received any performance notifications from Amazon to indicate a problem.

For example:

•⁠ ⁠ASIN: B00WZQTCS8

Even when our offer is the lowest price with fast delivery, or in some cases the only competitive offer, the listings still show “No Featured Offer.”

I have attached a screenshot of ASIN B00WZQTCS8 as an example, which clearly demonstrates this.

Based on recent discussions in the forums, it seems this issue is impacting a number of sellers, not just us. We’d greatly appreciate any insight from other sellers or clarification from Amazon on whether this is a technical error or an intentional change in Featured Offer eligibility.

Thank you.

43 views
8 replies
Create and Manage Listings
Tags:Buy Box, Listings
00
Reply
user profile
Seller_PddjyPOWAIQ8d

Sudden Buy Box lost / Featured Offer ineligible

Hi @Kai_Amazon @Spencer_Amazon

We are experiencing an issue where our account has suddenly lost all Buy Boxes/Featured Offer eligibility without any apparent reason. Our account health metrics are completely normal, and we have not received any performance notifications from Amazon to indicate a problem.

For example:

•⁠ ⁠ASIN: B00WZQTCS8

Even when our offer is the lowest price with fast delivery, or in some cases the only competitive offer, the listings still show “No Featured Offer.”

I have attached a screenshot of ASIN B00WZQTCS8 as an example, which clearly demonstrates this.

Based on recent discussions in the forums, it seems this issue is impacting a number of sellers, not just us. We’d greatly appreciate any insight from other sellers or clarification from Amazon on whether this is a technical error or an intentional change in Featured Offer eligibility.

Thank you.

Create and Manage Listings
Tags:Buy Box, Listings
00
43 views
8 replies
Reply
user profile

Sudden Buy Box lost / Featured Offer ineligible

by Seller_PddjyPOWAIQ8d

Hi @Kai_Amazon @Spencer_Amazon

We are experiencing an issue where our account has suddenly lost all Buy Boxes/Featured Offer eligibility without any apparent reason. Our account health metrics are completely normal, and we have not received any performance notifications from Amazon to indicate a problem.

For example:

•⁠ ⁠ASIN: B00WZQTCS8

Even when our offer is the lowest price with fast delivery, or in some cases the only competitive offer, the listings still show “No Featured Offer.”

I have attached a screenshot of ASIN B00WZQTCS8 as an example, which clearly demonstrates this.

Based on recent discussions in the forums, it seems this issue is impacting a number of sellers, not just us. We’d greatly appreciate any insight from other sellers or clarification from Amazon on whether this is a technical error or an intentional change in Featured Offer eligibility.

Thank you.

Create and Manage Listings
Tags:Buy Box, Listings
00
43 views
8 replies
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8 replies
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Kai_Amazon
In reply to: Seller_PddjyPOWAIQ8d’s post

Hi @Seller_PddjyPOWAIQ8d, Thank you for sharing your case ID. According to Seller Support, this is related to your account's Order Defect Rate (ODR) which currently exceeds the required threshold of 1%.

Please refer help pages:

Note: We aren’t able to disclose all factors that go into Featured Offer eligibility. Meeting these targets doesn’t necessarily guarantee eligibility.

Best,

Kai

00
user profile
Seller_PddjyPOWAIQ8d
In reply to: Kai_Amazon’s post

@Kai_Amazon

Hi now our rate is 0% so please allow us buy box thank you

00
user profile
Kai_Amazon
In reply to: Seller_PddjyPOWAIQ8d’s post

Hi @Seller_PddjyPOWAIQ8d, Thanks for reaching out about your Featured Offer Eligibility concerns. I've initiated an internal review of your eligibility. As these investigations are confidential, I can't provide specific results. I'll notify you when the review is complete. Thank you for your understanding.

Best,

Kai

00
user profile
Kai_Amazon
In reply to: Seller_PddjyPOWAIQ8d’s post

Hi @Seller_PddjyPOWAIQ8d,

I'm following up to inform you that your Featured Offer Eligibility review is now complete. While I can't provide specific updates, you can view any changes to your offers on the Manage Inventory page in Seller Central.

Best,

Kai

00
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user profile
Kai_Amazon
In reply to: Seller_PddjyPOWAIQ8d’s post

Hi @Seller_PddjyPOWAIQ8d, Thanks for reaching out about your Featured Offer Eligibility concerns. Have you contact to Seller Support? If so, please share your case ID. We will investigate your case.

Help page:

Best,

Kai

00
user profile
Kai_Amazon
In reply to: Seller_PddjyPOWAIQ8d’s post

Hi @Seller_PddjyPOWAIQ8d, Thanks for reaching out about your Featured Offer Eligibility concerns. Have you contact to Seller Support? If so, please share your case ID. We will investigate your case.

Help page:

Best,

Kai

00
Reply
user profile
Kai_Amazon
In reply to: Seller_PddjyPOWAIQ8d’s post

Hi @Seller_PddjyPOWAIQ8d, Thank you for sharing your case ID. According to Seller Support, this is related to your account's Order Defect Rate (ODR) which currently exceeds the required threshold of 1%.

Please refer help pages:

Note: We aren’t able to disclose all factors that go into Featured Offer eligibility. Meeting these targets doesn’t necessarily guarantee eligibility.

Best,

Kai

00
user profile
Kai_Amazon
In reply to: Seller_PddjyPOWAIQ8d’s post

Hi @Seller_PddjyPOWAIQ8d, Thank you for sharing your case ID. According to Seller Support, this is related to your account's Order Defect Rate (ODR) which currently exceeds the required threshold of 1%.

Please refer help pages:

Note: We aren’t able to disclose all factors that go into Featured Offer eligibility. Meeting these targets doesn’t necessarily guarantee eligibility.

Best,

Kai

00
Reply
user profile
Seller_PddjyPOWAIQ8d
In reply to: Kai_Amazon’s post

@Kai_Amazon

Hi now our rate is 0% so please allow us buy box thank you

00
user profile
Seller_PddjyPOWAIQ8d
In reply to: Kai_Amazon’s post

@Kai_Amazon

Hi now our rate is 0% so please allow us buy box thank you

00
Reply
user profile
Kai_Amazon
In reply to: Seller_PddjyPOWAIQ8d’s post

Hi @Seller_PddjyPOWAIQ8d, Thanks for reaching out about your Featured Offer Eligibility concerns. I've initiated an internal review of your eligibility. As these investigations are confidential, I can't provide specific results. I'll notify you when the review is complete. Thank you for your understanding.

Best,

Kai

00
user profile
Kai_Amazon
In reply to: Seller_PddjyPOWAIQ8d’s post

Hi @Seller_PddjyPOWAIQ8d, Thanks for reaching out about your Featured Offer Eligibility concerns. I've initiated an internal review of your eligibility. As these investigations are confidential, I can't provide specific results. I'll notify you when the review is complete. Thank you for your understanding.

Best,

Kai

00
Reply
user profile
Kai_Amazon
In reply to: Seller_PddjyPOWAIQ8d’s post

Hi @Seller_PddjyPOWAIQ8d,

I'm following up to inform you that your Featured Offer Eligibility review is now complete. While I can't provide specific updates, you can view any changes to your offers on the Manage Inventory page in Seller Central.

Best,

Kai

00
user profile
Kai_Amazon
In reply to: Seller_PddjyPOWAIQ8d’s post

Hi @Seller_PddjyPOWAIQ8d,

I'm following up to inform you that your Featured Offer Eligibility review is now complete. While I can't provide specific updates, you can view any changes to your offers on the Manage Inventory page in Seller Central.

Best,

Kai

00
Reply
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