Sudden Buy Box lost / Featured Offer ineligible
Hi @Kai_Amazon @Spencer_Amazon
We are experiencing an issue where our account has suddenly lost all Buy Boxes/Featured Offer eligibility without any apparent reason. Our account health metrics are completely normal, and we have not received any performance notifications from Amazon to indicate a problem.
For example:
• ASIN: B00WZQTCS8
Even when our offer is the lowest price with fast delivery, or in some cases the only competitive offer, the listings still show “No Featured Offer.”
I have attached a screenshot of ASIN B00WZQTCS8 as an example, which clearly demonstrates this.
Based on recent discussions in the forums, it seems this issue is impacting a number of sellers, not just us. We’d greatly appreciate any insight from other sellers or clarification from Amazon on whether this is a technical error or an intentional change in Featured Offer eligibility.
Thank you.
Sudden Buy Box lost / Featured Offer ineligible
Hi @Kai_Amazon @Spencer_Amazon
We are experiencing an issue where our account has suddenly lost all Buy Boxes/Featured Offer eligibility without any apparent reason. Our account health metrics are completely normal, and we have not received any performance notifications from Amazon to indicate a problem.
For example:
• ASIN: B00WZQTCS8
Even when our offer is the lowest price with fast delivery, or in some cases the only competitive offer, the listings still show “No Featured Offer.”
I have attached a screenshot of ASIN B00WZQTCS8 as an example, which clearly demonstrates this.
Based on recent discussions in the forums, it seems this issue is impacting a number of sellers, not just us. We’d greatly appreciate any insight from other sellers or clarification from Amazon on whether this is a technical error or an intentional change in Featured Offer eligibility.
Thank you.
10 replies
Kai_Amazon
Hi @Seller_PddjyPOWAIQ8d, Thanks for reaching out about your Featured Offer Eligibility concerns. Have you contact to Seller Support? If so, please share your case ID. We will investigate your case.
Help page:
Best,
Kai
Seller_PddjyPOWAIQ8d
CASE ID 11580080212 THIS IS MY CASE ID