Customers keep return items using big boxes
Customers keep return items using big boxes! And we have to pay for the oversized boxes because Amazon's customers are not educated!
4 replies
Seller_4zBzdtgCyS9EI
are you shipping in re-usable packaging and with return instructions included?
Seller_qTJiCxRI8PpIZ
I have this problem too. That and they decide to use UPS instead of USPS. It's beyond frustrating.
Seller_kIukTwdhvntAp
It's also possible that they know exactly what they are doing and feel like they had a really bad experience.
They KNOW (possibly) that a BIG box is going to cost you extra.
As to the comment from @oncereadbooks, if it is an Amazon supplied return label AMAZON is sending them the UPS label for some strange reason. Apparently they get a bigger discount from UPS than they do from the USPS.
Bryce_Amazon
Good afternoon @Seller_Q9Z1gNBW9v8p3,
I completely understand your frustration, this was a highly discussed topic when the policy change was announced. At the time, one of my colleagues was in communication with the partner team and was able to provide some insight / best practices. I'll link it here in case it proves beneficial. I'll take some time to investigate if any further actions have been done regarding the first point specifically: "Amazon is improving and clarifying customers’ return instructions to better communicate the importance of tight and light packaging."
- Bryce
