Account wide featured offer eligibility loss - 11 days
Hello,
I’m requesting a manual internal review of my seller account, as I’ve reached a dead end with both Account Health and Seller Partner Support. I've also reached out to my Account Manager but have received no responses on multiple attempts.
I’ve raised multiple cases and spoken directly with Account Health, but:
• Account Health advises that they cannot take action
• Seller Support either loops generic responses or states they do not have visibility or authority
• The issue appears to be locked behind automated systems with no clear escalation path
At this point, no channel is able to properly assess or resolve the matter, despite full cooperation, documentation, and compliance on my side.
I’m not asking for special treatment — I’m asking for a human, internal review by a team with actual authority to look at the account holistically, identify what is blocking progress, and provide a clear, actionable resolution or explanation.
If anyone here has successfully escalated a similar situation, or if an Amazon representative is able to flag this for internal review, I would greatly appreciate guidance or assistance.
Thank you in advance.
@Spencer_Amazon, @Kai_Amazon or any other support staff.
Account wide featured offer eligibility loss - 11 days
Hello,
I’m requesting a manual internal review of my seller account, as I’ve reached a dead end with both Account Health and Seller Partner Support. I've also reached out to my Account Manager but have received no responses on multiple attempts.
I’ve raised multiple cases and spoken directly with Account Health, but:
• Account Health advises that they cannot take action
• Seller Support either loops generic responses or states they do not have visibility or authority
• The issue appears to be locked behind automated systems with no clear escalation path
At this point, no channel is able to properly assess or resolve the matter, despite full cooperation, documentation, and compliance on my side.
I’m not asking for special treatment — I’m asking for a human, internal review by a team with actual authority to look at the account holistically, identify what is blocking progress, and provide a clear, actionable resolution or explanation.
If anyone here has successfully escalated a similar situation, or if an Amazon representative is able to flag this for internal review, I would greatly appreciate guidance or assistance.
Thank you in advance.
@Spencer_Amazon, @Kai_Amazon or any other support staff.
3 replies
Seller_IrHP9fuQEsgwh
Can you put in some asins.
Maybe other sellers have joined the listing?
Seller_9fHseFBkAQ6V1
hi, weve come accross this issue many times c ontact me on whatsapp on +447777167515 i can help
Zyan_Amazon
Hello CLDTradeGroup,
This is Zyan from Amazon, and I am here to assist you.
I understand you're experiencing frustration with your seller account and have reached out to multiple support channels without receiving a clear resolution. To better assist you, I need to understand the specific issue you're facing.
Could you please clarify what exact issue you're experiencing? Is it regarding account reinstatement, listing restrictions, or another matter? If your account has been deactivated, please share the reason mentioned in the Performance Notification you received via email.
I want to educate you on an important point: whenever any action is taken on your account by Amazon, you will always be notified by email in Performance Notification tab. This notification will clearly explain the reason for the action and the next steps required. Similarly, if anything is forwarded internally for review, you will be notified by email with updates.
Please share these details so we can provide you with the most accurate guidance moving forward.
Regards,
Zyan