HELP!!! HELP!!!!!!!! I have lost the BuyBox/Featured Offer for ALL of my listings! HELP! HELP!
Hello,
I really need your urgent help/advice guys.
First of all, I'm not a new seller. I've been selling since April, I've achieved month on month steady growth on the UK marketplace. I currently have over 40+ active SKUs.
However, overnight, without any warning or notification, since 1 July, I have had a significant issue with my Amazon account: I have lost the BuyBox/Featured Offer for ALL of my listings.
As a result, in the last few days my daily sales have dropped from around £3000 to almost zero. In addition, my "Featured Offer %" has dropped to 0%. Btw, my account health is currently 344.
I opened several tickets without success, but chatted with Amazon Support who confirmed: "As of the moment your ACCOUNT is not eligible for BuyBox".
Despite opening multiple cases, I have yet to receive any feedback or resolution regarding this matter. The cases indicated that my store's performance is satisfactory, and I have thoroughly reviewed my store multiple times to ensure compliance with all guidelines. Additionally, I would like to mention that all of my products are fulfilled by Amazon (FBA) and meet the necessary requirements for obtaining the buybox.
However, as to the reason why this happened and what I needed to do to get it resolved, I was told nothing but to wait. The problem is that I am losing money every day by not being able to sell anything, but I have to cover the costs of my business and order new products.
I cannot name here all my ASIN, because this issue affects ALL of my SKUs (40+ listings), These are a few of the asin I've had problems with:
B0DHRHDMPR
B0DHRDNRLX
B0D2VTK9LT
B0DHRFLGFY
B0DBH3QR56
and given that it appears to be an Amazon-side problem. Therefore I am requesting your urgent assistance.
I have already emailed the Managing Director about this, but have not yet received a reply.
Can I somehow reach the team responsible to check my account and restore the Featured Offers in my account as soon as possible?
Thank you for your prompt attention to this urgent matter.
@Spencer_Amazon
@Simon_Amazon
@Ezra_Amazon
@Winston_Amazon
Thank you!
Regards
3 replies
Seller_ZVAz3d5lZuGid
@Spencer_Amazon is the forum mod who was looking into this, and there is/was a dedicated thread for the issue, but am not sure if there was ever any fedback or progress made on this - for the MANT sellers who experienced the problem. Just be aware though that even if you are eligible, that the BUY Box rotates around sellers, so you may not have it all the time. Here is the thread:
https://sellercentral.amazon.co.uk/seller-forums/discussions/t/fef42466-78b7-489e-8969-016a1298fac5
Edit: I see you have already posted on that thread a few months ago.
Seller_d8YGbIjNqwFxn
Has your ODR gone above 1%. If your ODR has gone above 1% then it is possible Amazon will temporarily remove the buy box.
Ezra_Amazon
Hi @Seller_fcpOQvCaJUGoS,
You've already raised this issue in the main thread: Lost Buy Box (Featured Offer) MEGATHREAD.
@Spencer_Amazon is already looking into it. To avoid redundancy, please refrain from creating duplicate threads on the forums. I'll go ahead and close this case.
Best regards, Ezra
