order delivered after buyer filed an atoz claim what next?
Subject: Assistance Required for Reimbursement on A-to-Z Claim
Hi All,
Could someone advise on how to get reimbursed for an order refunded by Amazon after a buyer filed an A-to-Z claim? The parcel was delivered after the buyer received the refund.
We appealed the decision but received an automated response stating the appeal was denied. Despite sending two follow-up emails to customer, we haven't received a response. We also emailed the Managing Director's office and received a reply stating the email was received and will be reviewed in 2-3 days.
This situation has left us out of pocket, even though the delivery photo clearly shows the parcel being handed over to someone at the buyer’s address with an open door. Unfortunately, Amazon seems unwilling to acknowledge this evidence.
Any help or advice on resolving this issue would be greatly appreciated.
Thank you,
Adam
order delivered after buyer filed an atoz claim what next?
Subject: Assistance Required for Reimbursement on A-to-Z Claim
Hi All,
Could someone advise on how to get reimbursed for an order refunded by Amazon after a buyer filed an A-to-Z claim? The parcel was delivered after the buyer received the refund.
We appealed the decision but received an automated response stating the appeal was denied. Despite sending two follow-up emails to customer, we haven't received a response. We also emailed the Managing Director's office and received a reply stating the email was received and will be reviewed in 2-3 days.
This situation has left us out of pocket, even though the delivery photo clearly shows the parcel being handed over to someone at the buyer’s address with an open door. Unfortunately, Amazon seems unwilling to acknowledge this evidence.
Any help or advice on resolving this issue would be greatly appreciated.
Thank you,
Adam
6 replies
Seller_RlZVPg3d6ZUGP
Was it delivered after the expected delivery date?@ If so, I think the a to z stands - if its a large amount you could consider small claims to Amazon
Seller_PQfpfzGtUiOZQ
Hi,
Yes, the parcel was delivered on 11/11/24, but the order states it should have been delivered by 7/11/24. However, Royal Mail attempted delivery on 7th, 8th, and 9th, but no one was available to receive the parcel on those dates. They finally managed to deliver it on 11/11/24.
Please let me know if you need any further details.
Best regards,
Seller_k2X0L9mVRT0pW
You wont get this decision altered if the parcel arrived late (no matter whose fault it is).
Seller_PQfpfzGtUiOZQ
Thank you for your message.
Yes, the order was eventually delivered, but only after Amazon issued a refund. It’s important to note that the courier made several delivery attempts prior to this. Unfortunately, no one was available to receive the order during those attempts, which was beyond our control.
We believe this situation wasn’t our fault, as we fulfilled our obligations by shipping the item on time and providing all necessary delivery details.
Seller_d8YGbIjNqwFxn
It could well be that the customer deliberately did not receive the parcel so they could then raise an A-Z. Once the A-Z was settled they could then collect the parcel knowing there was nothing you could do
Was it a large value order? If so it may well have been there way of getting a freebie.
Seller_PQfpfzGtUiOZQ
Hi
it was a bag worth £12 and we also sent them an invoice along with return label but they aren't replying now.
