Amazon Buyer Delivery Notifications
A customer contacted me on the 24th Dec, 08:00 ‘Where is my item? On Amazon it is showing as not dispatched.’
Now I dropped it of at the Post Office on the 21st as the tracking states.
‘I want a refund, it is no good after Christmas, I am so upset!’
-2 Hours later it arrives. (Thank God)
I send mainly 1st class signed for large letter via Royal Mail… Via Amazon buy shipping. How can it be displayed Not Dispatched to the customer? I have had several customers tell me similar too.
Is this because ‘Signed For’ is not a real tracking option?
11 replies
Seller_NoMNQDGnEW5Bx
your tracking actually says accepted on the 15th not the 21st so delayed is probably fair although agreed it was shipped. I suspect its its because a post office scan doesnt count as the post office and royal mail are separate entities
Seller_bhSWqoVh7Pn98
I would apologise to the Buyer, prove you shipped it and Amz not updated.
Explain if she wants to return, then not an issue for a refund when received back, in fact, to be sure, give her the return number and your address.
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In the future, use Buy Shipping, you can link to your RM Account then if any issues you are covered and Amz show as being shipped, etc
