Buyer asking for return for big earbud
The product itself is sealed and the customer has opened and used it of course and says the earbuds don’t fit them and falls out, I’ve told them to buy earbuds silicone which don’t cost much to fit them. The full message is
“Not only the earphones do not fit me they also interfere with my work especially answering the mobile phones . I know it a matter of practice but still I don’t want to affect my performance of my work especially answering urgent calls. Sorry. I still want to return them.”
I don’t think it’s a legitimate reason for return and considering they still put it in their ear, for healthy and safety reason alone and opened a sealed brand product.
7 replies
Seller_amUAzjvL5uIzu
They dont need a reason to return.Accept return or risk an A-Z claim.
Seller_drLRJgrBPnFBI
This is Amazon’s return policy
Our Voluntary Returns Policy
As well as your statutory cancellation rights described above, you can return most products from the Amazon sites to Amazon within 30 days of receipt of the products if the products are in an unused and undamaged condition. To return an item please visit our Returns Support Centre.
Please note that this returns policy doesn’t affect your statutory rights and therefore doesn’t affect your right of cancellation as described above.
Please note that you must return each item in the same condition in which you received it. This means that new items must be returned unused and undamaged . Used items must not have any additional signs of use or damage.
The same exclusions apply to our Returns Guarantee as for the right of withdrawal. The following products thus cannot be returned under the Returns Guarantee (unless defective):
- Products which are not suitable for return due to health protection or hygienic reasons if unsealed by you after delivery, or which are, after delivery, inseparably mixed with other items;
Seller_esvgLzKXw2YAl
Though you can refuse a return on this, due to sanitary grounds, if they buyer then opens up a return for item not as described etc, then you will have no option but to accept it.
So unless this is a particularly expensive item, is it worth the hassle of refusing?
Seller_DQUCTWPjSm8fp
I’ve had numerous earbuds that don’t quite fit. There is no way to guarantee that they will fit. Also, he has used them, so I would refuse the refund, and see what Amazon does. You can always refund if Amazon insists. Plus, he could be lying and trying to get something for nothing. I’d refuse. 
