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    Seller_jJWNoJ7fTpx4T

    Buyer used AI Photo editing to get refund

    Recently we had a customer ask for a refund claiming they had an issue with the product they purchased.

    We asked for a photo of the items and they sent an AI generated or AI edited photo of the product. Edited in a way to backup their refund request.

    I just wanted to make other sellers aware this may become a new popular method for buyers to get refunds.

    Additionally, I hope AMZ can put some process in place to counter this

    1.4k views
    8 replies
    Manage Buyer Experience
    Tags:Buyer messages, Refunds
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    user profile
    Seller_jJWNoJ7fTpx4T

    Buyer used AI Photo editing to get refund

    Recently we had a customer ask for a refund claiming they had an issue with the product they purchased.

    We asked for a photo of the items and they sent an AI generated or AI edited photo of the product. Edited in a way to backup their refund request.

    I just wanted to make other sellers aware this may become a new popular method for buyers to get refunds.

    Additionally, I hope AMZ can put some process in place to counter this

    Manage Buyer Experience
    Tags:Buyer messages, Refunds
    140
    1.4k views
    8 replies
    Reply
    8 replies
    user profile
    Seller_GK5kQEXpZI6fr
    In reply to: Seller_jJWNoJ7fTpx4T’s post

    I've seen several threads stating the same thing. I think it's already a popular Amazon scam unfortunately!

    40
    user profile
    Billy_Amazon
    In reply to: Seller_jJWNoJ7fTpx4T’s post

    Hello @Seller_jJWNoJ7fTpx4T,

    Thank you for raising awareness on this. I understand how concerning it can be when buyers misuse tools like AI photo editing to manipulate images in support of refund claims. We take reports like this seriously and would like to look into your specific case further.

    Please share the following details so I can review this on my end:

    • Order ID
    • A-to-Z Claim ID

    Once I have these details, I'll be able to investigate and provide you with more specific guidance on next steps.

    Regards,

    Billy

    20
    user profile
    Seller_0L2wIKRLuFYXz
    In reply to: Seller_jJWNoJ7fTpx4T’s post

    I've taken the position now that if they want a refund they need to return otherwise you can't decide if photos are genuine.

    180
    user profile
    Seller_MFpzSIm72KtOH
    In reply to: Seller_jJWNoJ7fTpx4T’s post

    Hi

    Is there anyway we can tell the photo has been AI tampered with, what do we need to be looking for?

    Kind regards

    10
    user profile
    Seller_POaq5iFEI55R9
    In reply to: Seller_jJWNoJ7fTpx4T’s post

    Billy_Amazon asked for the order details etc 4 days ago... did you provide? If we as sellers are spending time reading these posts, which are usually helpful to us too, we'd like to see the results! :)

    90
    user profile
    Seller_LrOi5Val3Iifg
    In reply to: Seller_jJWNoJ7fTpx4T’s post

    If someone wants a refund they need to return the item. I know this can be more costly for you initially but you will then only have to refund the genuine ones and will save money in the long run.

    21
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    user profile
    Seller_jJWNoJ7fTpx4T

    Buyer used AI Photo editing to get refund

    Recently we had a customer ask for a refund claiming they had an issue with the product they purchased.

    We asked for a photo of the items and they sent an AI generated or AI edited photo of the product. Edited in a way to backup their refund request.

    I just wanted to make other sellers aware this may become a new popular method for buyers to get refunds.

    Additionally, I hope AMZ can put some process in place to counter this

    1.4k views
    8 replies
    Manage Buyer Experience
    Tags:Buyer messages, Refunds
    140
    Reply
    user profile
    Seller_jJWNoJ7fTpx4T

    Buyer used AI Photo editing to get refund

    Recently we had a customer ask for a refund claiming they had an issue with the product they purchased.

    We asked for a photo of the items and they sent an AI generated or AI edited photo of the product. Edited in a way to backup their refund request.

    I just wanted to make other sellers aware this may become a new popular method for buyers to get refunds.

    Additionally, I hope AMZ can put some process in place to counter this

    Manage Buyer Experience
    Tags:Buyer messages, Refunds
    140
    1.4k views
    8 replies
    Reply
    user profile

    Buyer used AI Photo editing to get refund

    by Seller_jJWNoJ7fTpx4T

    Recently we had a customer ask for a refund claiming they had an issue with the product they purchased.

    We asked for a photo of the items and they sent an AI generated or AI edited photo of the product. Edited in a way to backup their refund request.

    I just wanted to make other sellers aware this may become a new popular method for buyers to get refunds.

    Additionally, I hope AMZ can put some process in place to counter this

    Manage Buyer Experience
    Tags:Buyer messages, Refunds
    140
    1.4k views
    8 replies
    Reply
    8 replies
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    user profile
    Seller_GK5kQEXpZI6fr
    In reply to: Seller_jJWNoJ7fTpx4T’s post

    I've seen several threads stating the same thing. I think it's already a popular Amazon scam unfortunately!

    40
    user profile
    Billy_Amazon
    In reply to: Seller_jJWNoJ7fTpx4T’s post

    Hello @Seller_jJWNoJ7fTpx4T,

    Thank you for raising awareness on this. I understand how concerning it can be when buyers misuse tools like AI photo editing to manipulate images in support of refund claims. We take reports like this seriously and would like to look into your specific case further.

    Please share the following details so I can review this on my end:

    • Order ID
    • A-to-Z Claim ID

    Once I have these details, I'll be able to investigate and provide you with more specific guidance on next steps.

    Regards,

    Billy

    20
    user profile
    Seller_0L2wIKRLuFYXz
    In reply to: Seller_jJWNoJ7fTpx4T’s post

    I've taken the position now that if they want a refund they need to return otherwise you can't decide if photos are genuine.

    180
    user profile
    Seller_MFpzSIm72KtOH
    In reply to: Seller_jJWNoJ7fTpx4T’s post

    Hi

    Is there anyway we can tell the photo has been AI tampered with, what do we need to be looking for?

    Kind regards

    10
    user profile
    Seller_POaq5iFEI55R9
    In reply to: Seller_jJWNoJ7fTpx4T’s post

    Billy_Amazon asked for the order details etc 4 days ago... did you provide? If we as sellers are spending time reading these posts, which are usually helpful to us too, we'd like to see the results! :)

    90
    user profile
    Seller_LrOi5Val3Iifg
    In reply to: Seller_jJWNoJ7fTpx4T’s post

    If someone wants a refund they need to return the item. I know this can be more costly for you initially but you will then only have to refund the genuine ones and will save money in the long run.

    21
    Follow this discussion to be notified of new activity
    user profile
    Seller_GK5kQEXpZI6fr
    In reply to: Seller_jJWNoJ7fTpx4T’s post

    I've seen several threads stating the same thing. I think it's already a popular Amazon scam unfortunately!

    40
    user profile
    Seller_GK5kQEXpZI6fr
    In reply to: Seller_jJWNoJ7fTpx4T’s post

    I've seen several threads stating the same thing. I think it's already a popular Amazon scam unfortunately!

    40
    Reply
    user profile
    Billy_Amazon
    In reply to: Seller_jJWNoJ7fTpx4T’s post

    Hello @Seller_jJWNoJ7fTpx4T,

    Thank you for raising awareness on this. I understand how concerning it can be when buyers misuse tools like AI photo editing to manipulate images in support of refund claims. We take reports like this seriously and would like to look into your specific case further.

    Please share the following details so I can review this on my end:

    • Order ID
    • A-to-Z Claim ID

    Once I have these details, I'll be able to investigate and provide you with more specific guidance on next steps.

    Regards,

    Billy

    20
    user profile
    Billy_Amazon
    In reply to: Seller_jJWNoJ7fTpx4T’s post

    Hello @Seller_jJWNoJ7fTpx4T,

    Thank you for raising awareness on this. I understand how concerning it can be when buyers misuse tools like AI photo editing to manipulate images in support of refund claims. We take reports like this seriously and would like to look into your specific case further.

    Please share the following details so I can review this on my end:

    • Order ID
    • A-to-Z Claim ID

    Once I have these details, I'll be able to investigate and provide you with more specific guidance on next steps.

    Regards,

    Billy

    20
    Reply
    user profile
    Seller_0L2wIKRLuFYXz
    In reply to: Seller_jJWNoJ7fTpx4T’s post

    I've taken the position now that if they want a refund they need to return otherwise you can't decide if photos are genuine.

    180
    user profile
    Seller_0L2wIKRLuFYXz
    In reply to: Seller_jJWNoJ7fTpx4T’s post

    I've taken the position now that if they want a refund they need to return otherwise you can't decide if photos are genuine.

    180
    Reply
    user profile
    Seller_MFpzSIm72KtOH
    In reply to: Seller_jJWNoJ7fTpx4T’s post

    Hi

    Is there anyway we can tell the photo has been AI tampered with, what do we need to be looking for?

    Kind regards

    10
    user profile
    Seller_MFpzSIm72KtOH
    In reply to: Seller_jJWNoJ7fTpx4T’s post

    Hi

    Is there anyway we can tell the photo has been AI tampered with, what do we need to be looking for?

    Kind regards

    10
    Reply
    user profile
    Seller_POaq5iFEI55R9
    In reply to: Seller_jJWNoJ7fTpx4T’s post

    Billy_Amazon asked for the order details etc 4 days ago... did you provide? If we as sellers are spending time reading these posts, which are usually helpful to us too, we'd like to see the results! :)

    90
    user profile
    Seller_POaq5iFEI55R9
    In reply to: Seller_jJWNoJ7fTpx4T’s post

    Billy_Amazon asked for the order details etc 4 days ago... did you provide? If we as sellers are spending time reading these posts, which are usually helpful to us too, we'd like to see the results! :)

    90
    Reply
    user profile
    Seller_LrOi5Val3Iifg
    In reply to: Seller_jJWNoJ7fTpx4T’s post

    If someone wants a refund they need to return the item. I know this can be more costly for you initially but you will then only have to refund the genuine ones and will save money in the long run.

    21
    user profile
    Seller_LrOi5Val3Iifg
    In reply to: Seller_jJWNoJ7fTpx4T’s post

    If someone wants a refund they need to return the item. I know this can be more costly for you initially but you will then only have to refund the genuine ones and will save money in the long run.

    21
    Reply
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