It's an obvious scam. Customer contacted me 2 weeks ago asking me if the item (a small vase) could be made 4 metres in length! Then customer buys item and then leave bad review saying that the item arrived broken. Now they opened an A-Z claiming the item never arrived.
I wrote this to Amazon and now I am waiting for their decision.
"On 20th November, the customer left a negative review claiming the item arrived broken. In response, I promptly replied to the review, inviting them to contact us directly for a replacement or refund. However, no further communication was received from the customer regarding the matter.
Moreover, the customer did not reach out to report the item as broken or missing at any point. Their only pre-purchase enquiry was an unusual question about whether the item—a small vase—could be purchased in a length of 4 metres. While the content of this message was atypical, it appears to now be used as evidence of communication about the item.
I am concerned that this situation exposes me to penalties on my ODR for the same order under conflicting claims: one for the item arriving broken and another for it not arriving at all. It is evidently illogical for both claims to coexist.
I kindly request that this matter be reviewed thoroughly to ensure that the situation is handled fairly and does not result in undue penalties. Please let me know if additional information or evidence is required to assist with the review.
Thank you for your time and understanding."
This is clearly very fishy but I bet Amazon will side with the customer. I have also been dealing with Sellers Support for a IP violation. One of my products is a Apple and Cinnamon incense, nothing to do with Steve Jobs' company. That should be obvious to anyone that looks at it, apple is also a fruit but apparently it isn't now I have been referred to another internal team.
I attended jury service all week and I have so much to do, I don't need this extra work especially as it's completely unnecessary. Sorry needed to vent.
