any advice

I have just been deactivated as they say

Dear Seller,

We were unable to verify the information you provided when registering for a Selling on Amazon payment account and, as a result, your Selling on Amazon payment account could not be opened. Unfortunately, this means that you will not be able to continue to sell on Amazon.

We leveraged a combination of automated means and expert human review to identify this issue and make this decision.

Please take appropriate steps to resolve any open orders. Note that any amounts paid as a result of A-to-z Guarantee claims and chargebacks may be deducted from the balance in your existing Seller Account.

the problem is i have been on here for over 10 year i have not been asked recently to submit any documentation and everything in my account shows verified and account health is healthy.

so i have been told i will not get any funds but still have to dispatch all of todays orders and my funds are now on hold and will not be paid.

One of our products has been flagged by Amazon fulfilment centre for having straps around it AND metal staples.

We have been selling this product for 5+ years with the exact same packing configuration, i.e. same box with straps and metal staples. This is the first time it has been flagged as an issue.

I asked the FC whether this is a new rule but they said no.

First the product was flagged for having straps around the boxes - this I kind of understand as it would take staff longer to unpack, so I we have removed the straps from all boxes.

A week later, a separate shipment of this product got flagged - this time for having metal staples on the boxes.

Tbh I hadn’t even realised the boxes has these staples. Each box has a gross weight of 20kg which is quite heavy, and they are received via sea freight so I understand the need to reinforce the boxes.

I’ve checked the boxes of our other products we sell and approximately half of them have these staples. This amounts to thousands of boxes that we may now have to repackage because of this.

Has anyone had similar issues and how did you deal with it?

Thanks for any advice.

Some screenshots of Amazon correspondence below:

I sell greetings cards and if an exact item from this brand is listed this is OK because I can list the same product, however, I have new lines which are not listed on Amazon. I have filled in all the forms and answered all the questions to what they require, but every day since been the approval to list, it will not let me list an item from the brand. Screenshots are sent daily of the messages that I receive and the "listing Authorisation People" can't understand why this is going in circles so far for 20 days now. Can anyone help? Has it happened to you?