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I think I have the qualification to get a shopping cart, but I have lost the Featured Offer (buy box) all of my products(ASIN), please help me to solve this problem, thanks.
Hello, @Spencer_Amazon
I am saddened to say that our shop has recently experienced a loss of buy box for all ASIN in the shop, and I hope you can help with a complaint to resolve it!
Let me begin by stating that we are fully entitled to use the shopping cart.
1. our account is in good health and our shop scores are high, 2. customer reviews and feedback on our products and shop are excellent and our shop and product scores are high, 3. we use FBA for shipping, 4. our products are reasonably priced and we have not had any significant price increases 5. we are professional seller
However, in an accident we suddenly lost the entire shop buy box, and has been more than ten days without recovery, this has caused a great impact on our sales, with the passage of time the impact is still aggravated, I'm very sad that this caused us irreparable significant losses, I earnestly request you to help us apply for the recovery of the buy box, we have been We have been abiding by Amazon's policies and hope to have a long term cooperation with Amazon, I hope you can help us deal with restoring our buy box! @Spencer_Amazon
I think I have the qualification to get a shopping cart, but I have lost the Featured Offer (buy box) all of my products(ASIN), please help me to solve this problem, thanks.
Here's the ASIN of our shop's lost buy box:
B0DD3G94W1
B0CNLC8BM5
Your prompt attention to this matter is greatly appreciated, and we earnestly hope for a swift resolution to this pressing issue. Thank you for your understanding and support in ensuring the seamless operation of our business on the platform.
Warm regards,
@Spencer_Amazon
@Simon_Amazon
@Ezra_Amazon
@Winston_Amazon
YELLOW SISTER LIMITED
1 reply
Spencer_Amazon
Hello @Seller_NLYbG3zMkttKE
We have a thread specifically for Buy Box issues.
Lost Buy Box (Featured Offer) MEGATHREAD
In this thread I ask our sellers to share the ASINs where they lost the Buy Box. I then share these ASINs with the Buy Box team who check for eligibility.
Please be aware, this team does not share the outcome with me. If you want to know if you are eligible or not, you have to open a case with Seller Support.
Here are two articles regarding the Buy Box / Featured Offer.
I have shared your ASINs with the Buy Box team. please continue to share your posts in the MEGATHREAD.
I am closing this thread as a duplicate.
Regards, Spencer
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