Hi all,

Looking for a bit of help with a serious issue. Tens of thousands of revenue is sitting in the account level reserve and has done so for over a year with no explanation from Amazon on why this is. We haven’t received a payout for over 2 years.

I have tried multiple channels to get more information from Seller Support but am getting no answers whatsoever. All the cases raised over several months are set to ‘transferred’ status with no response.

One time I did eventually get a vague answer and was told the disbursement delay/unavailable balance is due to a legal reserve regarding a temporary restraining order (TRO). However this has since been resolved, and the rights owner has withdrawn their complaint in agreement that it was made by mistake.

Would really appreciate some answers to understand why Amazon is holding the revenue, has anyone has a similar issue before?