Negative Feedback for order where is used Amazon Buy Shipping Label for order ID: 026-1318660-6316355

Hello.

@Maja_Amazon @Sarah_Amzn @Spencer_Amazon @Julia_Amazon @Winston_Amazon @Sakura_Amazon_ @Simon_Amazon

I did received Negative Feedback for order where is used Amazon Buy Shipping Label for order ID: 026-1318660-6316355

Negative Feedback is for a late delivery.

,,15 minutes after delivery slot, email received saying package is delayed by 5 days. EVRI delivery are absolute S**t.,,

When I did request feedback removal through the Feedback Manager I got:

,,We have reviewed this feedback and found that it is not in violation of our guidelines and has been retained. To request further review of this decision, re-open the case in Case Log.,,

Then, when I come back to this case after 7 days, I got:

Case ID 10900549422

,,Answered cases cannot be reopened after 5 days with no activity. If you need help with an issue, please contact us,,

So, I opened many others cases and got an immediate the same automatic response with no possibility of replying because cases are closed automatically:

ID10946265742 ID10949060812 ID10949070952 ID10950441522 ID10949950062

,,We have received your request to remove feedback.

When you want to request feedback removal, you can do it through the Feedback Manager: https://sellercentral-europe.amazon.com/feedback-manager/index.html#/

If we misunderstood and your issue isn't about feedback removal you can follow up in Case Log: https://sellercentral-europe.amazon.com/gp/case-dashboard/lobby.html

Regards,

Amazon Selling Partner Support

When I come back to Feedback Manager the process is the same all over again:

,,We have reviewed this feedback and found that it is not in violation of our guidelines and has been retained. To request further review of this decision, re-open the case in Case Log.,,

And I'm in a closed circle.

Can I ask you for help on how to remove Negative Feedback for an order sent by Amazon Buy Shipping?

Negative Feedback is for a late delivery.

Thank you for understanding and any help.

Anna