How to Change Returns from 30-days to 7-days
Hello, I am a new seller and wanted to know how to change the default return window from 30-days to 7-days for unused items. I sell cosmetics so any opened or used items cannot be returned. How can I make these changes? My return policy clearly states this but for some reason it does not show up. Instead the Amazon return policy is stated. Please help.
3 replies
Hazel_Amazon
Hello,
Thank you for reaching out and giving us visibility of your concern! There's no way to change the default return window from 30-days to 7-days.
"Most items bought on Amazon.com, including those that are seller-fulfilled, can be returned within 30 days of the Estimated Delivery Date. However, the timing may vary based on the product category in accordance to Amazon’s Return policies. To determine if a product has a longer return timeline, go Returns Policy. Following authorization of a return request, the buyer has 15 days after the return window closes, allowing for transit time for a buyer to return an item."
The exceptions for the return window of 30 days can be found here.
Hope this helps!
Best regards,
Hazel
