Hello Sellers and Amazon Moderators,

I am a new Amazon seller, and I urgently need help regarding my Valid Tracking Rate (VTR), which has dropped to 73.68%, putting my account at serious risk of deactivation.

The issue occurred because I mistakenly selected Hermes instead of Evri during shipment confirmation. As Hermes is the old name of Evri, I was not aware that this would result in invalid tracking defects.

Important points:

All tracking numbers provided are valid and fully trackable on the Evri website

All orders were shipped on time

The issue is only due to carrier name selection, not invalid tracking

I have already:

Updated all affected orders to Evri

Verified all tracking links are active and working

Contacted Seller Support multiple times

However, I was informed that:

The VTR report only considers the initial carrier selection

Updates made later do not change the VTR status

Because of this:

My old Hermes orders are still being counted as invalid

My VTR is continuously dropping

My account is now at high risk of deactivation

This is extremely concerning because the tracking is 100% valid, and the issue occurred only due to a new seller mistake and lack of knowledge.

I fully understand the policy now and confirm that:

I will always select Evri correctly going forward

This mistake will not happen again

I kindly request an Amazon moderator to:

Escalate this case to the Performance Team

Review and consider removing the VTR defects, as this was a genuine mistake and not invalid tracking

I would greatly appreciate any urgent support or guidance, as my account is at immediate risk.

Thank you in advance.