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New account but set up as pro somehow and £30 charge
Hi is there a team I can contact about this. I set up an account today (10/09/24) and was instantly charged £30. My account appears to be deactivated and I have pressed to downgrade to an individual plan.
Is there a team I can contact to get this charge reversed, I do not need a pro plan.
Thank you.
21 replies
Seller_QuM1AZgzfU9x4
You'd have to open a case with Support and ask for a refund.
Seller_ZVAz3d5lZuGid
" My account appears to be deactivated "
All new accounts are deactivated whilst they check and verify all the info you have provided, both personal ID and business info. You are wise to downgrade to the individual plan until you are fully verified, so that you don't pay any more monthly fees.
Seller_x4tzkGuwzOigF
Hi, I had a similar problem when I set up and I THINK the £30 is compulsory for the first month but then you can switch to individual selling plan after that.
Sakura_Amazon_
Hello @Seller_i3PNppd54hV4x,
This is Sakura from Amazon. Welcome to the Seller Forums.
I see that Seller Support responded to your question regarding the professional plan fee in case 10195632112. Please, review your Performance Notificationsto understand the next steps that you need to take to reactive your account.
Regards,
Sakura
Sarah_Amzn
Hello @Seller_i3PNppd54hV4x,
I contacted the partner team and I was informed that the refund cannot be processed if the account is in deactivated or terminated status.
Once the account is activated please let me know and I will make a new request.
Kind regards,
Sarah.
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