Dear Community Managers,

@Seller_DNQGSsdC7DccM @Seller_XUNeUuvrQDpgP @Seller_Udi0JNbTrsmUV @Seller_mIRnuhdx7l5sN @Seller_j9Bd91CW3ZVpr @Seller_ZyGdB49sb7An4 @Seller_Huz6FT08OxHAR

May I refer you to CASE 10674889022. This is in addition to the email correspondence that we have had with community-help@amazon.co.uk to which we have had no reply since the 16th December 2024.

The Amazon.co.uk Seller Support member of staff has written back to us with the following and I quote……

“We see that you have contacted us to remove the negative reviews from "Binta" who has left a one star, unverified purchase, review against your listing ASINs: B00O4YAPM6, B071RD8XTK. These are fake reviews. You want us to take ownership and remove these product reviews our side.

Please be informed that customer review removal will be taken care by our Community help team hence we suggest you to directly contact them so they will review and do the needful as we do not have access to transfer your case to them.”

At last, as above, Amazon Seller Support have acknowledged the reviews as being fake.

Next steps: please remove the one star reviews against the above ASINs and stop Binta from leaving any further reviews against us, or ideally, against anybody else’s portfolio.

May we wish you a Happy New Year and above all, that you and your families stay jolly ‘n safe.

Thank you.

Yours sincerely

Paul & Philippa

How do we clamp down on fraudulent sellers?

Dealing with competition is part and parcel of the game. Dealing with bad competion should not be. This seller has fabricated loads of 5 star reviews and its very obvious. I have reported to Amazon 4 times and nothing has been done. The seller usually lowers price to become featured offer but is hurting the product due to sending damaged/used goods out at new, the reason they can constanstly lower price.

The reviews are also so clearly fake, tbe same account as left them all. The genuine reviews are all bad so i see why they have done this.

https://www.amazon.co.uk/sp?ie=UTF8&seller=A2VNCQG4OJXFN4&asin=B01NBMMVG7&ref_=dp_merchant_link

Have this review on

https://www.amazon.co.uk/gp/customer-reviews/R136MHDRXRAWS/ref=cm_cr_othr_d_rvw_ttl?ie=UTF8&ASIN=B0D2ZPZB1R

It is not a product review as he hasn't received the product itself, it is his own experience which should be on seller feedback, by amazon's definition it should not be allowed:

"""What's not allowed

We don’t allow reviews or questions and answers that focus on:

Sellers and the customer service they provide

Ordering issues and returns

Shipping and packaging

Product condition and damage

Shipping cost and speed

Why not? Community content is meant to help customers learn about the product itself, not someone’s individual experience ordering it. That said, we definitely want your feedback about sellers and packaging, just not in reviews or questions and answers.""""

From community guidelines: https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=GLHXEX85MENUE4XF

Amazon is making this a headache to deal with, their normal reporting tools are and always have been so useless, it's worse than bots. Quite shocking how it is dealt with it's us new sellers that are paying for Amazon mistakes at our own expense.

Please if anyone can help it will be very much appreciated.

Thanks