Dear Amazon Official
I am Osman Karadeniz. I am the owner of an Amazon seller account named shopzonUS. My account was suspended on May 19, 2023 and then my US, Canadian and Mexican marketplaces were deleted from the seller panel. I waited 90 days in accordance with the policies and then had a video call with the Amazon Fund team to collect my remaining money from the Canadian and Mexican marketplaces.
I sent the requested documents. Then, on October 3, 2023, I received two emails from the official fund team (seller-disbursement-notification@amazon.com) and the official who participated in the call (jashetty@amazon.com). In these emails, you stated that the meeting was positive and that my money would be paid on the next payment date.
After waiting for a while, I made another inquiry because my money had not been paid and you accused me of fraud and stated that you would not pay my money. I could not understand why you first approved and then gave such a ridiculous answer. Then you had a second meeting to get your money back and you rejected it. I am keeping the approval emails I received from the first meeting as evidence.
Because of you, I became a heart and nerve patient. I have been trying to get you to pay me the money that is my right for a whole year. I have repeatedly informed you about the urgency of my mother's health condition, but I will no longer allow you to keep my money as you please.I will file a criminal complaint against you with my lawyer. I will definitely not let you take my money. Does my mother have to die for my money to be paid? YOU SHOULD BE ASHAMED OF YOURSELVES FOR WITHHOLDING THE MONEY I WAS GOING TO USE FOR MY MOTHER'S TREATMENT FOR CANCER.
(https://sellercentral.amazon.com/help/hub/reference/external/9RA9LYBJ3QP27M6) As clearly stated in amazon fund policy, approved funds should be released. But you are not even following your own company policies. How can I trust you. I have never seen another company that does not recognize the law and does not keep its word so much. I wish I had never worked with you. In addition to this objection, I am sending you two emails proving that I received approval and the warning prepared by my lawyer. I am also sending my identity information and invoices showing that I personally purchased the products from Amazon to prove that I am not a scammer and that I am not involved in illegal activities, deceptive, fraudulent and harmful activities.
Finally, I cannot access the payment page because my Canada and Mexico marketplaces were deleted from the seller panel. I would like my money to be automatically paid to the Payoneer account registered in my account.
I hope you will pay my money as soon as possible and I will not have to resort to legal action.
Osman Karadeniz
My merchant token: A3JOQDNBJ902VZ
