Hello, After I created a Seller account with a unique email adress and my only phone number it connected/linked it to my personal shopping/prime account and it automatically changed my personal shopping/prime account to my new Seller account email.

and when I tried to change my personal account email back to my personal email address it changed the seller account automatically to my personal email address as well.

Any idea how to resolve this ?

Thanks

I no longer sell on Amazon and have not used it for nearly two years. When I ceased selling I removed all of my listings and researched how to close my seller account. However the answers I got at the time was that as the same log in credentials are used for my Prime account, closing the seller account would also close my Prime account.

I have just chatted with Amazon Seller Support Team and the Team rep said that it would not affect my Prime account. However I did not tell him they were the same login credentials and I don't have faith in his response.

Can anyone advise if the two account types are now completely seperate or am i still in the same situation?

Also can you change the login credentials i.e. email address and password for the seller account and still retain access to the prime account with the original credentials.

Dear Amazon Seller Support Team,

I am writing this letter as an appeal regarding the deactivation of my account.

Previously, I already had an active North America seller account with a different email address. I wanted to open a seller account in the UK market, so I established a company in the UK on December 31, 2023, and applied for a seller account. After my application, I received an email from your team stating, "Since you have a separate seller account in North America, you need to provide screenshots proving the account belongs to you."

I am the owner of both accounts, and despite using the same computer to open both accounts, I do not understand why my accounts are not being linked.

For my USA store to be activated, my UK account needs to be activated. Similarly, you request the activation of my USA account for my UK account to be activated. How can I do this? I am unsure how to resolve this situation.

I have provided as much detail as possible to clear up this confusion. I am ready to submit all documents you require for account activation. However, I cannot provide proof that the UK account is open because your Amazon Europe Seller Performance Team requires proof and screenshots of the USA account being activated.

Both sides require proof of activation, and I am unsure how to provide it. It is frustrating that both support teams seem unaware of each other's requirements.

If necessary, I am willing to participate in a video call with someone from your team to ensure this issue is clearly understood and resolved.

I have been waiting for a long time for my account to be activated. Please assist us in this matter.

I look forward to your response.

Sincerely,