Customer hasn't returned the item
I fulfil items myself and a customer requested a refund which I agreed they could do once they had returned the item. I gave full details of how to return but no item has arrived.
I have emailed them to remind them to return but no response.
How do I remove this refund from my account as the customer has not returned the item I will not be issuing a refund. It is now over 30days since their refund request.
How will this effect my seller account if it is not resolved??
Thanks
5 replies
Seller_n69tBBqSFt504
Just leave it. It sounds like the customer has changed their mind about returning their item.
If they do eventually return it now, it is outside of your 30 day policy and you wouldn’t be required to refund them. (However this may severely disgruntle the customer and they may then open an A - Z, be prepared).
Otherwise, I wouldn’t worry.
Seller_etHAZrJBUEVfn
I’ve been suffering from the same problem - I have one ‘return’ that a buyer requested 230+ days ago still sitting as an open request in my account (the items were never sent back). I have several more less vintage returns in the queue as well, all of which have been initiated but never completed by the buyer. Doesn’t seem to be affecting metrics, but annoying to work around and not something I like to have hanging around. Does anyone have experience of closing these open requests down successfully with Seller Support or otherwise?
Seller_amUAzjvL5uIzu
When I was FBM 90% of return requests were never heard from again.
