Can we QR-code the link to "Write a customer review" on the product insert
Hi! We are going to put into our product package some nice looking inserts with the product care instructions etc. Among all we want to ask the customer to leave his/her honest review. We are aware of TOS and not going to ask for positive review only or commit any other sorts of manipulations.
The question is how to provide the seamless reviewing process for the customer via product insert?
We were thinking of QR-coding the link which to direct customer to "Write a customer review" interface for our particular listing but it has variations, and as I can see, the product ASIN is bonded to this link. Should it be the parent ASIN in this link?
How you solve this? How you hint via product inserts about the honest review?
9 replies
Seller_CW0P5hgbsiqWX
Well, if the insert is inside the product packaging, and you are the rights owner of the product, that would be no different than 1000's of other products on retail shelves all over the country that do the same thing.
Seller_08TZq9sOIaGvv
well, now that you announced it to all your competitors, no.
Dominic_Amazon
Hi @Seller_c0TbfjNHGRCiX,
Dominic from Amazon here, happy to provide some guidance. I would recommend only requesting reviews through the official channel.
We don’t require you to request reviews because our systems already do that on your behalf at no cost to you. If you would still like to request a review for a specific order, we recommend that you use the Request a review feature on the Order Details page instead of asking the customer via email or Buyer-Seller Messaging.
When you request a review using this feature, we ask for both a product review and seller feedback for the order in the same email. These requests use standardized language and are automatically translated into the customer’s preferred language.
You can use this feature to request reviews once per order between 5 and 30 days after the order delivery date. This ensures that customers receive relevant, recent review requests.
Best,
Dominic
Seller_Fbj6rdG6inQX3
you'll make your account deactivated.
