Good Morning,

Just wondering if any other sellers have experienced something similar.

We've been receiving removal orders from Amazon for between 10-25 units of various different items. 4 were marked as 'Warehouse Damaged' and the rest as 'Merchant Damaged'.

After 2-3 removal orders automated by Amazon and me cancelling them I requested and explaination & photographic evidence of the 'damaged items'. I was told the products had 'leaked' (they're pet supplies so no liquid!!) and was told Amazon won't provide photo evidence of the 'damaged' products - when I reminded them they did last year with another issue they reluctantly did send through the photo's.

Anyway, I received 13 images. It looks like what I can only describe as maybe curry sauce has been spilt over our products and packaging. I explained this is a liquid so 3rd party damage, warehouse responsibility.

I had a call with FBA and they accepted it looks like it was damaged by the warehouse or 'in transit'. I can rule out 'in transit' as the products damaged were shipped to Amazon in 3 seperate shipments over the space of 1 month.

Amazon said I would receive an update and then closed the case (Case ID: 12156626562). Two weeks later I've heard nothing. I contacted FBA to get an update on this and now being told, 'they can't find the previous case id' - I've even sent a screenshot of it.

Is this just another example of Amazon's incompetance and 'no responsibility' attitude?

So frustrating and taking up so much time trying to speak to somebody who actually knows what they are doing.

Any suggestions?