Can I tell Amazon how to pack my items?
Hi,
I’m selling a quite heavy (and expensive) book, and it seems that the packaging Amazon provides does not offer good enough protection in certain cases.
Is there a way to influence Amazon FBA to pack the book better?
Thanks
22 replies
Seller_ejwc84JNL5Uk6
No there isn’t I’m afraid - you must pack it well yourself before sending to Amazon - and expect them to send it out in the form you have sent it in.
Seller_EJIX7rqDNQJi2
When you let Amazon fulfill your orders, they will be handling and packaging them in accordance with their own internal rules.
You are the one responsible for packaging your FBA merchandise safely to prevent damage during transit.
Seller_hcdTX7h0Ll2CK
Thanks for your answers. Problem is I send case packed items; 4 books in each box. That is very convenient, and I have only had one or two out of 100 being returned due to damage. It is probably not worth individually packing hundreds of books of 99 percent arrive undamaged. The whole idea of using FBA was to avoid packing and sending individual books…
Seller_lljyzgTxr5fgI
There is another issue which you might want to consider. If your items arrive damaged, regardless of who was to blame, customers could still take out A to Z claims and leave negative feedback which could seriously affect your ability to sell. We sell many different shaped and sized items and all of them are individually packaged to survive the warehouse environment. Even some of those are still damaged by Amazon but no amount of packaging will save an item run over by a forklift . In almost six years of trading we’ve never had an A to Z because of damage.
Seller_hcdTX7h0Ll2CK
Assume I wrapped each book in one of those book wrappers similar to what Amazon uses, in order to protect them in the warehouse. What would Amazon do when they ship them? Would they take the book out of my packaging and re-wrap it, would they add another book wrapper around it, or would they just send it as is? In the first and last cases, the book would be no better protected than it currently is.