Hi @Abella_Amazon, @Spencer_Amazon Please help.

Yesterday we successfully completed the Amazon video verification call regarding to Section 3 of the "Amazon Business Solutions Agreement". After the call, we received the message it was succeed and:

“Funds will be disbursed on your next scheduled settlement date.”

However, we are still experiencing a critical issue with our funds release.

Even though the verification was successfully completed (which itself confirms we are operating as a legitimate business), we still have a large amount stuck in Account Level Reserve and we cannot access our funds.

For reference:

• Account Level Reserve: over €31,000 (across 10 marketplaces)

• Total balance: over €44,000

What we are seeing now is the following behavior:

• A small amount briefly moves into Funds Available for Disbursement

• But within ~30 minutes, it moves back into Account Level Reserve

• Then Funds Available returns to €0, and nothing is disbursed

• This looks like the system is still applying a restriction and preventing disbursement, despite successful identity verification.

This situation is creating a serious and immediate business impact:

• We are unable to restock inventory

• We cannot pay suppliers and logistics providers on time

• We risk losing Buy Box and sales velocity across all marketplaces

• If this continues, it may force us to slow down operations significantly

Could you please escalate this to the correct internal Payments/Disbursements team (or the team responsible for Account Level Reserve / funds release) and confirm exactly what is still blocking the disbursement?

Thank you in advance for your support, we would greatly appreciate an urgent review.