Action Required: Compliance requirements for your product listings- HELP!!!
I have recieved an email:
Subject: Action Required: Compliance requirements for your product listings
Hello from Amazon,
We are contacting you because you have listed products for which we require certain compliance documentation. We have suppressed the ASINs listed at the bottom of this email until we receive and verify the required documentation. Please refer to our Help Page for more information about our policy: https://sellercentral.amazon.com/gp/help/external/help.html?itemID=XT3EFQS54LRKYM3&language=en_US&ref=efph_XT3EFQS54LRKYM3_cont_GXMGGPL6LC4CVXHT.
Thank you,
As you can see, my account Health page does not show any compliance warnings. Everything seems to be normal.
Can someone please suggest something?
I reached out to support and they said that the product has been recalled. How can I submit appeal if there is no option or warning present on my dashboard?
I am not even selling CHILDREN's backpack. I am just selling a tote bag which is for WOMEN.
@CR_Amazon @Blake_Amazon@Seller_ilAleIgJjR8Ff
8 replies
CR_Amazon
Hi there @Seller_8G53bdmqjYtrm
Do you have the case # that you opened with Seller Support on this? I'd love the chance to take a deeper look into the correspondence there.
Lastly, have you checked your Performance Notifications? Do you have anything there, or did you only receive this direct email?
CR_Amazon
Seller_1thycE19UK79S
I have had the same problem. This detail page was removed for potential policy violations. (POTENTIAL). Visit the account health dashboard for more information. Following the help link they suggest online leads to a dead end or a circle. I now have inventory they said is stranded. There was no solution. The reason for it is that there were no offers in the last 30 days. That's not true! I admit sales were slow, but it was 21 days with no offers. I contacted Amazon Seller Partner Support. They said the workaround is to go through the add a product process again. But when it comes to adding the SKU, I must use the one from the original inventory listing where the inventory was listed
Any thoughts?
