Royal mail and VTR rate
hi
we are using royal mail 24 or 48 ,
In case of the parcel ID tracking does not show anything ( in other words, there is no scanning ) , the amazon counts it as a non valid tracking.
because of this, the rate is lower than 95% and warned ,
what could be a solution ?
thanks
77 replies
Seller_qs0SIvVwguCY5
Read the FAQs of the VTR policy - particularly the bit about un-scanned orders.
Seller_VUvoxhoEgVt2P
I have been sending Large Letter via RM 24/48 and as Royal Mail haven’t scanned them when posted through the client letterbox they have used them negatively against my VTR.
They called me the other day to ‘discuss’ this as I am 85% and they could not speak to me in any credible way about this…its an absolute shambles!
I kept referencing them back to THEIR policies and the unscanned paragraph but yet again…kept repeating to review the policies!
Seller_9ZjRoVJewrWko
I HAVE WARNINGS EVERY 2 WEEKS ALSO BUT NOTHING HAS HAPPENED YET IM IN THE SAME BOAT AS YOU , BUT I THINK THERE IS A EXPEPTION FOR THIS IF YOU GET ANY INFORMATION EMAIL ME Bigerz786678@Gmail.com i have tried to get round them on this situation for months but i just don’t get it
Seller_kNmGpa8zo1voe
can someone tell me if I Use Buy shipping via SC does that clear any VTR issues?
Thanks
Seller_C1SkC4KxmyscM
I have a problem with this also, my Hermes labels printed on here don’t seem to be counting as valid tracking either. So why offer them as an option through Amazon, then??? Please correct me if I’m wrong.
Seller_PlUJ98EWJlXyY
Hello @Sunny_Graphics,
Diana here from Amazon to assist you.
I’ve reviewed your post and understood that your concern is with respect to valid tracking rate (VTR) metrics.
In this case, we request you to get in touch with seller support team from the link here and get it sorted, so that your VTR improves.
Please feel free to post on the Seller Forum platform if you need any further help.
Thanks,
Diana
Seller_guirCouIoCyNm
use buy shipping. that sorts everything.
