Dear Amazon Seller Support Team,

My amazon seller account has been DEACTIVATED but i don’t even sell a thing yet. I have submitted all of my documents but it is never enough to be able to make the account activated. They said I have multiple accounts which i never had before. I submit more than two-month times and try everything I can without being able to seek help because there is just a robot who replies to me. Now I really want to close my account forever. But still can’t because the account is deactivated. It would be very appreciated if humans were able to give me advice on how to close the account. I do Give up.

Thanks youuu

Hi, My account was deactivated due to only one complaint for authenticity, and the person who made a complaint was one of the other competing sellers. I have provided all the documentation (Invoice, Supply Chain Invoice, Voice of Customer, which is in Excellent Status, Account Health Page, where there is no violation). I also provided a complete plan of action, but Amazon is not considering it. When I received a complaint, I contacted Amazon and told them there is another seller who is doing this on purpose, but no one helped me. Im keep trying to reactivate my account but every time Amazon gave us the same response (We have not enough information and you have not provided the documents that we previously asked). Amazon asked for the supply chain, and we are providing them, but all the time we receive the same response.

Please help me and advise me how we can get our account reinstated.

@Seller_XUNeUuvrQDpgP @Seller_pXiU6IvYm8DUt@Seller_DNQGSsdC7DccM@Seller_z3k8APxGfbQEK@Seller_mIRnuhdx7l5sN@Seller_TSXM2A5nxWSuH@Seller_Huz6FT08OxHAR@Seller_VJ4XoAkjDpjPH@Seller_fgtTzyHQfOM1x@Seller_pKdF0dnvoraDu@Seller_yk3kzHpjMMa4B@Seller_gAhPNiLrkfTcr

My account has been inactive for more than 2 months and no matter what document I upload, I cannot pass the verification process.

I am not allowed to open a case or call me through my account right now. That's why I can't get any help from anyone on Amazon.

I live in Turkey and I have a company based in the UK. I opened my Amazon account with this company information.

My account was open for 7-8 months but I had no listings.

I prepared my items and was about to start listing them.

During this 7-8 month period, my account was an individual account. Since I have reached the stage of sending my products, I wanted to turn my account into a professional account.

Afterwards, my account suddenly became deactivated and I was requested for a utility bill or business license. (You can see the image of the incoming e-mail attached.)

I submitted utility bills multiple times, following all of Amazon's instructions on how to upload the document.

Since I live in Turkey, I submitted the utility bills for my Turkey address. Unfortunately, I always received the answer that the documents were not enough. (You can see it in the image.)

[Moderator Edit: removed personal information]I uploaded my company documents obtained by Companies House and they were also rejected.

I cannot check whether there is a typo regarding my address in Turkey because Amazon does not allow me to see the address I entered in my account. (You can see it in the image.).

[Moderator Edit: removed personal information]Since I can't contact Amazon, I don't even know the answer to this question. Should I provide a utility bill for my residence address or my business address?

As I said, I do not live in the UK, so it is not possible for me to obtain a utility bill from there. There should be other additional documents that can be provided instead of the utility bill on this issue.

Another problem is that there is a word called "CUSTOMISE4ALL" in the part of my business address, but there is no such word in my business address. I don't know if this word appearing there is a systematic error or a spelling mistake I made before.

[Moderator Edit: removed personal information]Since my account is limited, I cannot delete this wrong word from there or contact an official to correct this mistake.

Unfortunately, I don't know what to do right now and I'm really worn out. I would be very happy if Amazon officials reading this could contact me regarding the solution to my problem.

Many thanks in advance to those who try to help.

[Moderator Edit: removed personal information]