I need some advice regarding processing a return request.

I have received a return request for an expensive book, the reason being 'Incompatable or not useful for intended purpose'.

Amazon's guidelines state that this is a situation in which the buyer should fund the return costs.

In the message the green 'auto-authorised' box is ticked, and I am given for options to click on to proceed: 'Edit Authorisation', 'Issue Refund', 'Complete' and 'Contact Buyer'.

Which of four do I click on? How do I know/find out that the buyer will be debited for the cost of the return label?

Also, do Amazon keep their commission on the amount the buyer paid, or will that be returned to me?

Any advice would be welcome. Amazon's voluminous notes on this don't seem to address these questions.

We have a customer bought 4 different cravats all shipped together as it was one order. Customer has opened a return for 3 cravats and has been provided 3 different return labels by Amazon at our cost. Surely customer should only receive one returns label for the order rather that 3?

We have seen a big increase in customers orders “for choice” and sending lots of items back via the free returns label as a result our returns rate on Amazon is three times higher than eBay.

Received a book back today via an amazon auto-authorized return where the buyer supplied no reason for the return. Please advise who is responsible for the cost of the return shipping label sent via Evri when no reason is supplied for the return.