Let's talk Customer Returns for International Sales

When processing an international return for orders shipped to US customers, Selling Partners who have a default US return address must use Amazon's prepaid returns service or offer a returnless refund.

Selling Partners who do not have a default US return address can employ the following options:

• Returnless refund for items under $25 if no US address is provided
• Provide a prepaid international return label
• Enroll with an international returns provider through Amazon's program

Please note that if a Selling Partner does not offer any of the above return methods within five days of a return request, Amazon may refund the customer on your behalf and charge the amount to your seller account.

Have questions?

You can refer to the following help pages for additional guidance:

• Customer returns for international sales
• Prepaid returns for seller-fulfilled orders
• Returns Provider program
• Service Provider Network